Live Chat Representative

Remote, USA Full-time Posted 2025-06-05

Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.

Key Responsibilities...
? Engage with customers through live chat to promptly address questions, concerns, and issues.
? Resolve customer inquiries by providing accurate information about products, services, or account details.
? Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed.
? Track and document customer interactions, updates, and resolutions in the company?s CRM or ticketing system.
? Collaborate with other customer support teams to improve the overall customer experience.
? Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience.
? Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.

Requirements: ? Strong written communication skills with excellent grammar and spelling. ? Problem-solving abilities and comfort with troubleshooting. ? Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously. ? Experience in customer service or a similar support role is preferred. ? Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.

Job Type: Full-time / Part-time / Remote

Apply Job!

Apply for the Job

Live Chat Representative

Similar Remote Jobs

Live Chat Representative

Remote Operations Coordinator

Personal Travel Assistant-Remote

Assistant entry level

Retail Beverage Merchandiser

Maui Beverage Merchandiser

Store Service Coordinator

Stock Control Associate

Shopify Theme Develope

Data Entry Representative

Live Chat/Call Center Customer Service Representative Remote

Economics Research Assistant (Remote Flexibility)

Data Engineer Lead

American Express Data Entry Jobs 26/Hr (Remote, Online)

Community Intern, Queens

Customer Service Phone Representative

Sr Manager, Software Engineering

YouTube content Moderator Job (Remote)

Amazon Work From Home Data Entry Jobs Part Time

Staff Fullstack Engineer, Reservation Management