IT Tech Customer Support
Full Time IT Tech Customer Support Position
Job Description
We are looking for a full-time IT Tech Customer Support specialist to join our team. This position requires a highly motivated individual with excellent customer service and technical skills to help our customers with their technical inquiries. The ideal candidate should have a strong technical background, outstanding customer service skills, and the ability to troubleshoot and solve customer issues quickly.
Responsibilities: ? Provide technical support and troubleshooting assistance to customers via phone, email, and chat. ? Identify customer issues and provide solutions in a timely manner. ? Ensure customer satisfaction by providing quality customer service. ? Monitor customer inquiries and respond to customer inquiries promptly. ? Respond to customer inquiries in a courteous and professional manner. ? Maintain customer records and update customer information as needed. ? Identify and escalate issues to the appropriate personnel. ? Provide technical guidance and training to customers on products and services. ? Maintain a knowledge base of current and upcoming products. ? Assist in the development of customer service policies and procedures. ? Assist in the development of customer service training programs. ? Assist in the development and implementation of customer service initiatives. ? Stay up-to-date on industry trends and technologies. ? Participate in customer service meetings and training.
Requirements: ? At least 2 years of experience in a customer service or technical support role. ? Excellent knowledge of computer hardware, software, systems, and networks. ? Proficient in troubleshooting and problem-solving. ? Outstanding customer service and communication skills. ? Ability to work independently and as part of a team. ? Ability to work in a fast-paced environment. ? Ability to multitask and prioritize tasks.
We are looking for a highly motivated individual with excellent customer service and technical skills to join our team. If you meet the qualifications above and are interested in this position, please submit your resume and cover letter for consideration. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Similar Remote Jobs
IT Tech Customer Support
Posted on: 20-11-2024 13:46
Mover / General Laborer
Posted on: 20-11-2024 13:46
Food and Beverage Manager
Posted on: 20-11-2024 13:46
Remote Data Entry Clerk
Posted on: 20-11-2024 13:46
Remote Data Entry Clerk
Posted on: 20-11-2024 13:46
Shuttle Driver - CDL
Posted on: 20-11-2024 13:46
Customer Operations Specialist (Remote)
Posted on: 20-11-2024 13:46
Remote Customer Service Agent
Posted on: 20-11-2024 13:46
Remote Supervisor of Bookkeeping/Accounting
Posted on: 20-11-2024 13:46
Contact Centre Transformation Consultant
Posted on: 20-11-2024 13:46
Part Time Work From Home Remote Data Entry - Teen Jobs
Posted on: 25-09-2024 00:00
Special Projects Digital Experience Strategist
Posted on: 27-02-2025 00:00
AI Content Writer (Remote) - Part time / Full time
Posted on: 23-02-2025 00:00
BCBA Recruitment Specialist (Part-Time, Remote)
Posted on: 03-12-2024 06:00
Software Engineer
Posted on: 16-07-2024 19:00
Remote Contact Center Member Service Representative II - (Madera County or Surrounding Area) - Must Reside in CA
Posted on: 02-01-2025 03:59
Executive Director Non-Acute
Posted on: 08-01-2025 08:06
Customer Service Rep - Work From Home
Posted on: 11-12-2024 17:46
Remote Data Entry Clerk - Typing
Posted on: 16-07-2024 18:53
Entry Level Property Adjuster - Inside - Scottsdale, AZ
Posted on: 09-12-2024 18:32