Customer Care Representative - Remote
As a National Customer Care Rep you will be supporting Vitalant's life saving mission by supporting our donors inquires, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels.
Full time - Work from home opportunity
Schedule: Tue-Sat, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend)
To help you stay energized, engaged, and inspired,?we offer a full range of benefits for you and your dependents.
They include:
? Medical, dental, and vision insurance
? Paid time off
? Free basic life and AD&D insurance
? Free short-and-long-term disability insurance
? HSA, FSA, STD, LTD
? 401K retirement savings with up to a 5% company match
We're looking for someone who can:
? Investigate, diagnose, and troubleshoot donor inquiries and issues
? Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up
? Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone
? Identify recurring system or application issues and escalate to leadership team
? Resolve escalated issues related to donor portal, donor store and website troubleshooting
? Assist with donor scheduling
? Monitor customer feedback
Similar Remote Jobs
Customer Care Representative - Remote
Posted on: 12-12-2024 19:15
Inside Sales Omnipod Associate (Remote/Flexible)
Posted on: 12-12-2024 19:15
Remote Website & Game Tester
Posted on: 12-12-2024 19:15
Receptionist / Adminstrative Assistant (Remote)
Posted on: 12-12-2024 19:15
College Student - Content Creator
Posted on: 12-12-2024 19:15
WFH Call Center Agent (Remote)
Posted on: 12-12-2024 19:15
WFH Call Center Agent (Remote)
Posted on: 12-12-2024 19:15
DeKalb Outreach Center Administrative Assistant
Posted on: 12-12-2024 19:15
College Student - Content Creator
Posted on: 12-12-2024 19:15
Booking Assistant for Travel (Virtual)
Posted on: 12-12-2024 19:15
Customer Service Representative (Call Center)
Posted on: 08-11-2024 05:09
Virtual Receptionist in USA in Back Office Betties
Posted on: 27-02-2025 00:00
Scheduling Coordinator - Remote in Albuquerque, NM
Posted on: 12-12-2024 19:16
[Hiring] Field & Demand Marketing Manager @Ping Identity
Posted on: 07-10-2024 00:00
Live Chat Support
Posted on: 04-02-2025 19:17
Senior IT Project Manager - Store Selling Systems (Remote)
Posted on: 13-11-2024 04:55
Remote Part-Time Administrative Assistant Needed
Posted on: 19-02-2025 06:28
American Express Data Entry Jobs (Live Chat, Remote) $35/Hour 2024 In Cyprus
Posted on: 16-12-2024 16:53
Apple At Home Careers ? Data Entry
Posted on: 01-07-2024 16:52
Easy Remote Translator Jobs For Bilingual Teens With No Experience
Posted on: 06-10-2024 00:00