Customer Service Representative, Part-Time
Description:
? The Customer Service Representative is responsible for handling inbound customer calls from both providers and members.
? Ensure that the highest level of service is provided no matter what the question or concern.
? Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times.
? Maintain a high accuracy level by providing complete and accurate information at all times.
? Document notes of each call to ensure all information is saved correctly.
? Abide by all Customer Service Goals as set by the Manager of the department.
? Ensure adherence of Customer Service metrics.
? Handle call backs and escalations: Escalate calls to the necessary department when appropriate.
? Make callbacks to customers as needed.
Requirements: ? 0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry. ? High school diploma or GED ? Excellent verbal and written communication skills are required. ? Qualified candidates should have a professional phone voice. ? Must possess good, basic computer and typing skills. ? Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
Benefits:
? Insurance Benefits
? 401(k) Match
? Wellness Incentives
? Growth Opportunities
? Paid Time Off + Holidays
? Amazing In-Office Culture
Similar Remote Jobs
Customer Service Representative, Part-Time
Posted on: 02-01-2025 03:58
Remote Call Taker Support
Posted on: 02-01-2025 03:58
Home Care Assistant (Part-Time)
Posted on: 02-01-2025 03:58
Live Chat Remote Support
Posted on: 02-01-2025 03:58
Company Driver Home Weekly
Posted on: 02-01-2025 03:58
Hiring Immediately: Remote Sales
Posted on: 02-01-2025 03:58
Senior Talent Development Specialist
Posted on: 02-01-2025 03:58
(Remote) Client Travel Representative
Posted on: 02-01-2025 03:58
Online Chat Support Agent
Posted on: 02-01-2025 03:58
Regional Specialist, People Services
Posted on: 02-01-2025 03:58
Data Entry Level Clerk / Typing Fully Remote
Posted on: 23-09-2024 00:00
Staff Attorney (Fully Remote)
Posted on: 31-01-2025 09:57
Software QA Engineering - IBM Cloud Networking
Posted on: 27-02-2025 00:00
Manager, Postal Service Health Benefits Products
Posted on: 19-02-2025 06:28
Content Moderator, Seasonal
Posted on: 16-07-2024 18:49
Small Business Lending Consultant - Flexible Schedule and High Earnings
Posted on: 05-01-2025 17:59
Customer Success Manager
Posted on: 27-08-2024 00:00
Fedex Remote Jobs $25/Hour - Work From Home Job
Posted on: 05-11-2024 03:45
Social Media Moderator ? Facebook (Remote Job)
Posted on: 02-07-2024 01:32
Member Support Team Member
Posted on: 27-02-2025 00:00