Virtual Customer Support - Entry Level

Position:Virtual Customer Support - Entry Level

Location:Remote

Job Type:Full-time

About HappyGo Travel Services:HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.

Responsibilities:

Customer Service:
? Communicate with clients via phone, email, and chat to understand their travel preferences and requirements
? Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities
? Handle inquiries, concerns, and complaints professionally and promptly

Booking and Scheduling:
? Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences
? Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations
? Confirm bookings and send detailed itineraries to clients

Destination Knowledge:
? Stay updated on travel trends, visa requirements, and safety information for various destinations
? Offer insights and suggestions for travel experiences that match client interests

Administrative Tasks:
? Maintain accurate records of bookings, payments, and client interactions using our CRM system
? Process payments and handle invoicing as needed

Benefits:
? Competitive salary with performance-based bonuses
? Remote work opportunity, allowing for flexible hours and work-life balance
? Opportunities for professional development and training in the travel industry
? Access to exclusive travel discounts and perks
? Collaborative team environment with supportive colleagues

Basic Qualifications: ? Proven experience in a similar customer service role or within the travel industry ? Strong communication skills with fluency in written and spoken English (additional languages are a plus) ? Proficiency in using booking platforms and CRM systems ? Excellent problem-solving abilities and attention to detail ? Ability to work independently and as part of a team, with a customer-first mindset

Join us in making travel dreams a reality while providing unparalleled service to our valued clients at HappyGo Travel Services!

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