Live Chat Support
Company Overview
Hamodia, established in 1998, has become a leading publication within the Orthodox Jewish community globally. With its English, French, and daily editions, it reaches hundreds of thousands of Jewish households, providing news and insights while being guided by siyatta d'Shmaya.
Job Title
Live Chat Support
Job Location
United States
Job Description
We are seeking a dedicated Live Chat Support representative to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, addressing inquiries, and resolving issues efficiently. This role is vital in ensuring a positive experience for our readers and maintaining the high standards of service that Hamodia is known for.
Responsibilities
? Provide prompt and professional responses to customer inquiries via live chat.
? Resolve customer issues and escalate complex cases to the appropriate department.
? Maintain a high level of customer satisfaction by delivering accurate information and solutions.
? Collaborate with team members to improve service processes and customer experience.
? Keep up-to-date with Hamodia's publications and services to provide informed assistance.
Required Skills
? Excellent written communication skills.
? Strong problem-solving abilities and attention to detail.
? Ability to multitask and manage time effectively in a fast-paced environment.
? Familiarity with live chat software and customer service principles.
? A positive attitude and a commitment to providing outstanding customer service.
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