Live Chat Representative at Rope drop travel Hazlet, NJ

Live Chat Representative job at Rope drop travel. Hazlet, NJ.

Rope drop travel is seeking a friendly and customer-focused Live Chat Representative to join our team. As a Live Chat Representative, you will play a vital role in assisting customers with their travel inquiries and providing exceptional service via live chat. You will be responsible for responding to customer queries, resolving issues, and ensuring a positive and seamless customer experience.
Responsibilities
? Engage with customers through live chat to resolve inquiries and provide information
? Deliver exceptional customer service by providing accurate and helpful answers in a timely manner
? Assist customers with booking flights, accommodations, and other travel services
? Proactively identify and address any potential issues or concerns to ensure customer satisfaction
? Collaborate with other team members to improve customer service processes and procedures
? Maintain a high level of product knowledge to effectively assist customers
? Adhere to company policies and procedures

Requirements
? Previous customer service experience, preferably in a live chat or online support role
? Excellent written communication skills with a friendly and professional tone
? Ability to multi-task and prioritize in a fast-paced environment
? Problem-solving skills and the ability to think quickly on your feet
? Proficiency in computer systems and familiarity with live chat software or platforms
? Ability to work flexible schedules, including evenings, weekends, and holidays
? Attention to detail and accuracy in documenting customer interactions

Benefits
? Work From Home
? Health Care Plan (Medical, Dental & Vision)

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