User Support Specialist - Live Chat
Description:
? Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform.
? As a User Support Specialist, you?ll be joining a high-impact team committed to supporting our growing user base with ever-increasing expertise and efficiency.
? This fully remote role offers a flexible Tuesday-Saturday schedule.
Requirements: ? You love helping people and find it rewarding to solve their problems. ? You?re a great communicator, both in speech and writing. ? You?re comfortable with ambiguity and working in a fast-paced startup environment. ? 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels. ? You can provide solutions for a wide variety of technical support challenges. ? Alignment with Substack?s mission to build a new economic engine for culture and experience as a Substack subscriber (experience as a creator is a plus!). ? Zendesk and Stripe experience is a plus. ? Direct experience with coding languages (JavaScript and HTML) and third party APIs (Stripe) is a plus.
Benefits:
? Market competitive salary
? Equity for all full-time roles
? Exceptional benefits
Similar Remote Jobs
User Support Specialist - Live Chat
Posted on: 28-01-2025 06:22
Remote Sales Associate Los Angeles, CA
Posted on: 28-01-2025 06:22
Work From Home Customer Service Assistant
Posted on: 28-01-2025 06:22
Entry Level - Scheduling Assistant (Remote)
Posted on: 28-01-2025 06:22
CSR - Customer Service Representative/Administrative Assistant
Posted on: 28-01-2025 06:22
Apple Creative - Retail Customer Training
Posted on: 28-01-2025 06:22
Transcribe podcast episode and write article
Posted on: 28-01-2025 06:22
Transportation Customer Service Representative / 56312
Posted on: 28-01-2025 06:22
Guest Service Agent/ Hotel Front Desk
Posted on: 28-01-2025 06:22
Live chat support agent- REMOTE PT/FT
Posted on: 28-01-2025 06:22
Intern, In-Flight Services, Digital Technology and Strategy (Summer 2025)
Posted on: 02-10-2024 00:00
Remote Assistant for Marketing Communications | Part-Time
Posted on: 30-11-2024 09:46
Delta Airlines Customer Care (Remote Jobs Work From Home)
Posted on: 23-11-2024 06:30
Non Voice Remote Chat Support
Posted on: 03-08-2024 00:00
Scaled Abuse Detection Analyst/ YouTube Partner Program
Posted on: 04-09-2024 00:00
AIRBNB DBRE
Posted on: 16-07-2024 18:58
Disney Remote (Data Entry| Advance Level Job) ? Express Interest
Posted on: 18-09-2024 00:00
Director- New Sales
Posted on: 24-09-2024 00:00
Remote Special Education Teacher - Innovative Virtual Instruction
Posted on: 02-09-2024 00:00
Lead Business Analyst
Posted on: 02-12-2024 03:11