Call Center Receptionist
Remote, USA
Full-time
Posted 2025-07-20
Description: ? The Call Center Receptionist serves as the first point of contact for participants. ? Responsible for answering and directing calls, providing exceptional customer service, and assisting with administrative tasks. ? Answer and route incoming calls efficiently and professionally. ? Provide accurate information to callers regarding services or inquiries. ? Handle a high volume of calls while maintaining quality customer interactions. ? Answer calls in a courteous and friendly manner. ? Address participant concerns and escalate issues to the appropriate department if needed. ? Utilize call center software and CRM tools to log and track calls. ? Troubleshoot minor issues or forward technical problems to IT support. ? Work closely with team members and other departments to ensure seamless communication and support. Requirements: ? High school diploma or equivalent ? Previous experience in a call center, receptionist, or customer service role is a plus ? Familiarity with multi-line CRM ? Strong verbal and written communication skills ? Proficiency in Microsoft Office Suite (Word, Excel, Outlook) ? Excellent time management and multitasking abilities ? Problem-solving skills and a proactive attitude ? Friendly and professional demeanor ? Patience and adaptability in handling diverse customer needs ? Ability to remain calm under pressure Benefits: ? Comprehensive benefits package includes medical, dental, vision, life AD&D, disability, FSA, HSA with company contribution ? 401(k) with company match ? Parental leave ? Paid time off ? Education/association dues assistance ? Charitable activities through fundraising and volunteer work ? Quarterly virtual Happy Hours ? Monthly Birthday Celebrations ? Annual Social gatherings
Similar Remote Jobs
Call Center Receptionist
Posted on: 31-01-2025 09:56
Remote Accounting Staff
Posted on: 31-01-2025 09:56
Jr QA Tester
Posted on: 31-01-2025 09:56
New Business Intern
Posted on: 31-01-2025 09:56
Dasher (Delivery Driver)
Posted on: 31-01-2025 09:56
Contract recruiter, HR?/Recruitment
Posted on: 31-01-2025 09:56
Behavioral Health|Flexible Schedule|Remote
Posted on: 31-01-2025 09:56
Open job Opportunities
Posted on: 31-01-2025 09:56
Loan Officer Partner
Posted on: 31-01-2025 09:56
Healthcare Billing Specialist-remote
Posted on: 31-01-2025 09:56
Virtual Assistant / Customer Service Executive
Posted on: 16-07-2024 18:50
Remote Word Processor
Posted on: 19-09-2024 00:00
American Airlines Job Security $27/Hour
Posted on: 31-01-2025 09:58
Amazon Customer Service Representative ? Work From Home
Posted on: 03-09-2024 00:00
Lead Program Manager, Repair Coordination
Posted on: 30-10-2024 05:35
UPS Data Entry Clerk (Entry Level/No Experience)
Posted on: 19-02-2025 06:29
Network Automation Entry Level
Posted on: 16-07-2024 18:44
Transcriptionist
Posted on: 16-07-2024 18:35
Data Entry Assistant- Full Time - Remote
Posted on: 09-12-2024 18:32
Entry Level Life Agent - No Experience Necessary (Remote)
Posted on: 05-12-2024 05:16