Customer Support & Data Entry VA - Growth Opportunity - Contract to Hire

Hi!

We run a successful eCommerce business with multiple stores in different countries. Unlike traditional dropshipping, we focus on branded products and operate a subscription-based model. Our customers receive carefully curated packages, and we prioritize quality, consistency, and customer satisfaction. We are an experienced team that is now expanding into France, and we need dedicated support to help us grow.

Why Join Us?

? Long-term Stability ? We invest in people who grow with us.

?? Performance-Based Raises & Bonuses ? Get rewarded for great work.

?? Career Growth ? Potential to grow into a management position.

?? 100% Remote Work ? Work from anywhere.

?? Training Provided ? We give you the tools to succeed.

?? Be Part of an Ambitious Team ? Your work will make a real impact.

About the Role

At first, your main tasks will be customer service and data entry, starting at 8 hours per week. If everything runs smoothly and you show dedication, there will be growth opportunities, including moving into a management position over time.

We offer bonuses based on performance, and while the starting rate is $5 per hour during the trial period, this will increase once you have proven yourself as a valuable team member.

Main Responsibilities

? Handling customer complaints professionally.

? Responding to customer emails regarding refunds, tracking numbers, and FAQs.

? Keeping records of complaints, refunds, and customer interactions.

? Contributing to and improving customer support processes.

? Ensuring a response time of less than 24 hours for all customer inquiries.

Must-Have Knowledge of These Platforms:

Shopify (eCommerce platform)

Slack (team communication)

DeepL (for translations)

G Suite (Google Docs, Sheets, etc.)

Gmail (email management)

ChatGPT (for assisting with customer responses)

What We Provide:

?? Video training to ensure you understand the role.

?? Standard Operating Procedures (SOPs) to follow step by step.

?? Support from the Lead Customer Support for any questions you have.

What We Expect from You:

? Fluent written and spoken English.

? At least 2 years of customer support experience.

? Organized, motivated, and eager to learn.

? Available for weekly team calls.

? Able to commit to a minimum of 8 hours per week initially.

? NOT currently working a full-time job elsewhere.

? Available to start immediately.

If you have relevant experience in customer service and data entry, we?d love to hear from you.

?? Please reply with your previous experience and explain why you would be a great fit for this role.

Looking forward to your application!

Best,

Jarno