Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Description:
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.
Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus.
Benefits:
Similar Remote Jobs
Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Posted on: 23-02-2025 00:00
Tests Amazon Products Online For Cash
Posted on: 23-02-2025 00:00
Call Center Agent Customer Technical Support
Posted on: 23-02-2025 00:00
Walgreen (Data Entry Remote Jobs) $75000/Yearly
Posted on: 23-02-2025 00:00
Inbound Sales Representative ($1,000 Completion Bonus)
Posted on: 23-02-2025 00:00
Online Teachers Needed - (Remote) Jobs
Posted on: 23-02-2025 00:00
Data Entry - Remote - $17.50/hour
Posted on: 23-02-2025 00:00
Senior Director - Sales, Commerce Platform
Posted on: 23-02-2025 00:00
Senior Director - Sales, Commerce Platform
Posted on: 23-02-2025 00:00
Flexible Remote Chat Operator ? Part-Time
Posted on: 23-02-2025 00:00
Data Entry Jobs with American Express
Posted on: 27-02-2025 00:00
Associate, DashPass Promotion Strategy
Posted on: 21-11-2024 08:14
Night Shift Custodian
Posted on: 10-10-2024 00:00
Delivery Coordinator for Digital Move Money Team
Posted on: 16-07-2024 19:06
Remote Sales Representative - Work From Home
Posted on: 23-08-2024 00:00
Client Success Manager (Remote role)
Posted on: 27-02-2025 00:00
Data Entry/Typing Associate - No Experience (Remote Job)
Posted on: 02-07-2024 01:32
Data Entry Specialist - Healthcare Process Automation
Posted on: 04-09-2024 00:00
Part Time Work At Home Amex Virtual Assistant at American Express
Posted on: 20-08-2024 00:00
Disney Work-From-Home & Remote Jobs (Data Entry)
Posted on: 29-08-2024 00:00