Virtual Assistant - Home Service Leads (Experience Required)

We are looking for a highly responsive and proactive Virtual Assistant to manage outbound calls, texts, and emails for homeowner leads in our home services business. The ideal candidate **must have experience in the home services industry (hardscaping, backyard makeovers, and pools) ** and an understanding of how to speak with homeowners who may be anxious about their projects. The primary objective of this role is to book face-to-face estimates for our contractor clients by engaging homeowners promptly after they express interest.

Key Responsibilities: ? Make outbound calls (20+ per day) to homeowner leads as soon as they come in, qualify their interest in home improvement projects, collect relevant details, and schedule appointments?while also managing 20+ new leads daily to ensure timely follow-ups. Record all information in the Leadsimple CRM. ? Manually reply to text messages and send emails as needed to engage potential clients?while automated texts and emails are sent out, prompt calls are the priority for speed to lead. ? Use our Leadsimple CRM system, which handles outbound calls and tracks lead status. ? Report any issues immediately?do not assume things are set a certain way. ? Use state-specific phone numbers provided through Leadsimple CRM (requires both desktop and mobile apps).

Requirements:

? Home services industry experience REQUIRED ? You must know how to speak with homeowners who may be anxious about their project.

? Strong phone communication skills ? Confident, professional, and able to build trust quickly.

? Clear and Professional communication.

? Ability to handle 20+ calls per day, 6-7 days a week.

? Fast response time ? Must be available by phone and computer most of the day to ensure speed to lead (fast follow-up).

? Comfortable with technology ? Will be using Leadsimple CRM (requires mobile and desktop apps).

? Must be proactive ? If you notice an issue, speak up immediately instead of assuming things are working correctly.

? Ability to read and reference Google Sheets ? No data entry required, just the ability to understand lead details.
? Do you have experience working in the construction or home services industry?
? Have you ever dealt with a difficult or unresponsive lead?
? Have you worked in a role that required calling leads and booking appointments?
? Do you currently work full-time?

Job Type: Part-time

Pay: $15.00 - $45.00 per hour

Expected hours: 20 ? 40 per week

Benefits:
? Flexible schedule
? Professional development assistance

Schedule:
? Every weekend
? Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):
? Do you have experience working in the construction or home services industry?
? Have you ever dealt with a difficult or unresponsive lead?
? Have you worked in a role that required calling leads and booking appointments?
? Do you currently work full-time?

Work Location: Remote