UPS Field Service Engineer - Remote

UPS Field Service Engineer ? Remote Job Summary

Our Field Service Engineers hold a critical customer-facing role to ensure our customers' needs are exceeded and are responsible for the troubleshooting and preventative maintenance of UPS systems, AC/DC Rectifiers, Batteries, and Power Distribution Units (PDU?s) at various customer sites.

UPS Field Service Engineer ? Remote Responsibilities
? Commission, maintain, and provide emergency support for power electronics at customer sites within the designated geographic area
? Perform preventive maintenance, equipment start-ups, field modifications, and/or battery replacements
? Participate in the development of Methods of Procedures (MOP), when required
? Participate in regular training sessions held at company headquarters utilizing test equipment to enhance troubleshooting skills
? Discuss problems related to maintenance or operation of equipment, with in-house and OEM technical support, when necessary
? Communicate with customer site personnel to keep them apprised of all onsite or equipment-related issues

UPS Field Service Engineer ? Remote Position Requirements
? 3-5 years working in the critical power industry with UPS, DC Power Systems and/or OEM experience
? Previous military experience in electronics or avionics ? or ? a 2-4 year technical degree or certificate
? Advanced ability to troubleshoot faults to component level on equipment such as UPS systems, batteries, DC power systems, PDU?s, Inverter Systems, etc.
? Knowledge of equipment manufacturers (OEM) specifications
? Capable of utilizing hand tools and test equipment to perform work
? Excellent verbal & written communication skills
? Extremely customer service-oriented
? Ability to work independently and resourcefully with good initiative and discipline
? Must be able to perform repeated bending & lifting of up to 100 pounds during certain services
? Must possess a valid driver?s license and maintain a fully insurable status
? Must be willing to travel, work nights and weekends when necessary, and be available for on-call readiness 24/7 with occasional periods of extended travel.
? Must be willing to apply for Security Clearance with the US Federal Government.

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