American Express Virtual Client - Support Advisor

American Express is seeking passionate and customer-focused individuals to join our team as Virtual Client Support Advisors. This remote role offers the flexibility to work from home while providing top-tier customer support and assistance to our clients. As a Virtual Client Support Advisor, you will be the first point of contact for clients, ensuring their needs are met with exceptional service and efficiency.
<h3><strong>Key Responsibilities</strong></h3>
<ul>
<li>Respond to client inquiries via phone, email, or chat, providing accurate and timely support.</li>
<li>Resolve client issues, complaints, and inquiries in a professional and empathetic manner.</li>
<li>Provide guidance on American Express products and services, assisting with account management, billing, and transactions.</li>
<li>Identify opportunities to improve client experience and provide feedback to internal teams.</li>
<li>Maintain up-to-date knowledge of products, services, and policies to ensure clients receive accurate information.</li>
<li>Document client interactions and maintain records in company systems.</li>
<li>Ensure compliance with company policies, procedures, and data protection standards.</li>
</ul>
<h3><strong>Qualifications</strong></h3>
<h4><strong>Required:</strong></h4>
<ul>
<li>High school diploma or equivalent; Bachelor?s degree preferred.</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>Strong problem-solving skills with the ability to think quickly and provide effective solutions.</li>
<li>Ability to work independently and as part of a remote team.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Previous customer service experience is preferred.</li>
<li>Reliable internet connection and a distraction-free workspace.</li>
</ul>
<h4><strong>Preferred:</strong></h4>
<ul>
<li>Familiarity with customer relationship management (CRM) systems or call center software.</li>
<li>Experience in financial services, retail, or technology sectors.</li>
<li>A positive, proactive attitude with a focus on client satisfaction.</li>
</ul>
<h3><strong>What We Offer</strong></h3>
<ul>
<li>Competitive pay with performance-based bonuses.</li>
<li>Comprehensive benefits package including health, dental, and retirement plans.</li>
<li>Flexible working hours to accommodate your schedule.</li>
<li>Ongoing training and career development opportunities.</li>
<li>A dynamic, inclusive, and supportive remote work environment.</li>
</ul>
<h3><strong>How to Apply</strong></h3>
If you are passionate about providing exceptional client support and want to be part of a global leader in the financial services industry, apply today to become a Virtual Client Support Advisor at American Express.