Customer Service Manager (CEM)

Description

We?re currently looking for a dynamic Customer Experience Manager to support our parking facilities in Crested Butte, CO.? This role is charged with managing parking operations and creating a world-class customer experience for our clients and guests.??

Interstate Parking is a rapidly growing managed parking solutions company headquartered in Milwaukee, Wisconsin with 500+ team members operating over 400 locations with more than 85,000 parking spaces in geographic markets from California to Indiana. We?ve accomplished this by creating an exceptional customer experience by implementing advanced technology and innovative marketing techniques.

Interstate Parking Company has received:
? 2023 and 2024 Top Workplace Recipient by Milwaukee Sentinel Journal
? Cultural Excellence Awards for Workplace Flexibility

For more information - https://topworkplaces.com/company/interstate-parking/.

Our rapid growth means we?re always seeking to add highly talented and creative people to the Interstate team.?

Here?s what we?re looking for:
? Independent, pro-active, self-starter.
? Outgoing personality with excellent communication skills.
? Outstanding prioritization, organization, and decision-making skills.
? Focused, organized, flexible, and detail-oriented.
? Must be able to multi-task and work in all weather conditions.
? Proficient with Office, web-based applications, mobile apps, smart phone technology.
? Three to five years of customer service and team management experience.
? Associate degree required, Bachelor?s degree preferred.
? Availability to work with the demand of the ski industry.

Here?s what we offer:
? Highly competitive compensation.
? A collaborative team-based environment.
? Looking for a career?? Join our team and bring your best self to the job - we offer opportunities for growth and advancement.
? Like to ski?? Buy a lift pass and we?ll pay for it at the end of the season!

Here?s what you?ll do:
? Responsible for the day-to-day management of assigned parking lots and facilities.
? Guarantee a superlative first and last impression for all skiers.
? Ensure our team provides exceptional customer service to our clients and customers.
? Manage and motivate small team of Parking Ambassadors.
? Compliance and financial analysis.
? Preserve maintenance, safety, and appearance standards.
? Develop and maintain existing client relationships.
? Implement new procedures to enhance daily operations.

Schedule:

Approximately 45 hours per week across a variety of shifts and days of the week.

Apply Now!

Once your application is complete, our team will review your application and reach out regarding next steps!

#ZR

Requirements

Previous supervisory and management experience
High school diploma