Remote Customer Experience Specialist - Weekend

Are you passionate about delivering exceptional customer service from the comfort of your own home?

We're seeking a Remote Customer Experience Specialist to join our dynamic team.

As a specialist, you'll be the frontline of our company, ensuring our partner?s customers receive top-notch support and assistance.

Requirements:

? Two years experience in customer service: Previous experience in customer service is essential to excel in this role.

? Reliable high-speed internet: A stable ethernet internet connection is crucial for seamless communication with our customers and team. A speed test will need to be submitted during your application process.

? Laptop or PC in good condition: You'll need a reliable device to perform your duties effectively. A specifications report will need to be submitted during your application process.

? Multi-tasking: Ability to juggle multiple customer inquiries and tasks simultaneously while maintaining high-quality service.

? Comfortable using multiple software applications: Proficiency in navigating various software applications to streamline customer interactions.

What you can expect:

? Competitive wages and bonus structure: Starting wage of $13.41 USD per hour. We value your expertise and dedication, and offer competitive compensation along with bonus incentives.

? Vacation pay and Health Benefits: Enjoy the flexibility of remote work while still receiving compensation for 4% vacation time and 4% in lieu of health benefits.

Responsibilities:

? Respond to customer inquiries via email, chat, or phone in a timely and professional manner.

? Provide accurate information and solutions to customers' concerns and issues.

? Assist customers with product selection, troubleshooting, and appointment setting.

? Collaborate with other team members to resolve complex customer issues.

? Maintain detailed records of customer interactions and transactions.

Qualifications:

? Excellent English verbal and written communication skills.

? Strong problem-solving abilities and attention to detail.

? Ability to adapt to a fast-paced and evolving work environment.

? Customer-centric mindset with a passion for helping others.

? Previous experience in e-commerce or retail customer service is a plus.

How to Apply: If you're ready to embark on an exciting remote career journey with us, please use the link below.

https://www.ondemandassessment.com/link/index/JB-6V5P3Z696?u=1051801

We look forward to hearing from you!

Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Job Type: Part-time

Pay: From $13.41 per hour

Expected hours: 16 ? 25 per week

Benefits:
? Work from home

Shift:
? 8 hour shift
? Day shift

Work Location: Remote