Marketing & Guest (Airbnb) Relations Specialist

About Ooda Host

At Ooda Host, we?re redefining short-term rental management by fusing innovation, technology, and unparalleled service. Inspired by the military OODA loop (Observe, Orient, Decide, Act), we operate with agility and precision to deliver exceptional experiences for guests and property owners alike. Our dynamic, forward-thinking culture thrives on transparency, continuous improvement, and delivering excellence in every interaction.

This is an exciting time to join our team as we grow and revolutionize the short-term rental market. We?re looking for a Marketing and Guest Experience Coordinator to be a key part of this journey, blending creative energy, strategic thinking, and operational excellence to drive success across marketing, guest communication, and executive support.

Your Role and Impact

This multifaceted role spans three key areas:

1. Marketing & Brand Development (40%)

You?ll lead our digital presence, fostering meaningful connections with our audience and ensuring our brand shines across platforms.

What You?ll Do:
? Instagram Community Management (8-10 hrs/week):
? Daily engagement with industry accounts (20-30 interactions).
? Respond to all comments during business hours and craft personalized messages.
? Measure success with a 20% monthly growth in interactions and 100+ authentic weekly engagements.
? Digital Presence Management (2-3 hrs/week):
? Maintain profiles on Google Business, Yelp, and Apple Maps.
? Ensure content is current and information is 100% accurate.
? Blog Content Management (4-5 hrs/week):
? Create 2-4 monthly blog posts highlighting industry insights, local market trends, and property management tips.

2. Guest Support & Communication (30%)

You?ll ensure an exceptional guest experience by serving as the vital link between our properties and visitors.

What You?ll Do:
? Manage approximately 35 daily guest messages across 20 properties.
? Provide real-time support during:
? One weekday (full-day coverage).
? Three evening shifts (6:00 PM - 10:00 PM PST).
? Achieve a 15-minute maximum response time and maintain a 95% satisfaction rate.

3. Property Administration & Executive Support (30%)

You?ll play a critical role in supporting operations and leadership.

What You?ll Do:
? Executive Support:
? Assist the CEO with administrative tasks, manage confidential information, and organize digital files.
? Handle time-sensitive requests with professionalism and efficiency.
? Property Administration:
? Aid in onboarding new properties and maintain accurate documentation.
? Identify and implement process improvements.

What We?re Looking For

Skills and Qualifications: ? Exceptional communication skills (verbal and written). ? Proficiency in social media management and digital platforms. ? Detail-oriented with strong multitasking abilities. ? Ability to work both independently and collaboratively. ? Experience with Google Workspace tools.

Technical Setup Requirements: ? Reliable computer system and high-speed internet. ? Dedicated home office environment. ? Modern smartphone.

Schedule and Growth Opportunities:
? Full-time position with a tentative schedule outlined here: [Insert Link].
? Regular performance reviews and ongoing training opportunities.
? Clear career growth pathways within our organization.

Why Join Ooda Host?

At Ooda Host, we value our team members and invest in their growth. When you join us, you?re not just taking a job?you?re building a career in a collaborative, innovative environment. From your first day, you?ll be part of a team that encourages creativity, supports professional development, and values the contributions of every individual.

Apply Today

If you?re passionate about marketing, guest experience, and supporting organizational excellence, we?d love to hear from you. Join us in shaping the future of short-term rental management and creating extraordinary experiences for guests and property owners.

Job Types: Full-time, Contract

Pay: $18.50 - $21.00 per hour

Expected hours: 40 per week

Benefits:
? Health insurance

Schedule:
? 8 hour shift
? Evening shift
? On call
? Weekends as needed

Work Location: Hybrid remote in San Diego, CA 92101