Online Chat Support Assistant

? *Job Title:** Online Chat Support Assistant
? *Company:** Disney
? *Location:** Dallas, Texas, US...
? *Job Type:** Part-time
? *Seniority Level:** Entry Level
? *Years of Experience:** 0

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? *Job Description:**

Are you passionate about delivering exceptional customer service and making magical moments for others? Join Disney as our Online Chat Support Assistant in Dallas, Texas! We are looking for energetic and resilient individuals to become a part of our dedicated team that focuses on providing stellar support to our guests through online chat. ? *Key Responsibilities:**

• **Customer Interaction:** Engage with guests through online chat, ensuring timely responses to inquiries, providing accurate information about our services, and helping resolve issues promptly.
• **Problem Solving:** Utilize creative problem-solving skills to address customer concerns, troubleshoot issues efficiently, and escalate matters to the appropriate department when necessary.
• **Product Familiarization:** Maintain in-depth knowledge of Disney products, services, promotions, and policies to deliver accurate and relevant information to customers.
• **Emotional Intelligence:** Demonstrate empathy and understanding to provide a comfortable communication experience for guests, especially during challenging situations.
• **Continuous Learning:** Stay updated on company products, policies, and procedures, as well as best practices for online communication and customer service.
• **Team Collaboration:** Collaborate with team members and supervisors to ensure consistent service quality and share insights from customer interactions that could improve overall service.
• **Feedback and Improvement:** Provide constructive feedback on chat processes and technology enhancements to elevate the efficiency of support offerings.
• **Documentation:** Accurately document interactions and resolutions in the customer relationship management (CRM) system for reference and reporting.
? *Requirements:**

• **Education:** High school diploma or equivalent; relevant coursework in customer service or communication is a plus.
• **Personality Traits:**
• Energetic ? You bring enthusiasm to your work and create an uplifting experience for customers.
• Resilient ? You maintain a positive attitude and adaptability in fast-paced or challenging situations.
• **Soft Skills:**
• Presentation ? Communicate clearly and effectively in written form to represent Disney?s values and brand voice.
• Emotional Intelligence ? Understand and respond to the emotions of others, fostering a supportive and friendly conversation environment.
• **Technical Proficiency:** Comfortable using online chat platforms, customer service software, and other technology tools; familiarity with Microsoft Office Suite is an advantage.
• **Availability:** Flexible schedule with availability to work evenings, weekends, and holidays as needed.
? *Benefits:**

• Dental insurance
• Company equipment provided
• Travel & spending expenses covered during assignments
? *Working Environment:**

Join us in an innovative workspace where technology is harnessed to drive efficiency and enhance the online guest experience. Your contributions will play an integral role in bringing the magic of Disney to life!
? *Application Deadline:**

Please apply by **2024-10-25**. We encourage you to submit your application as soon as possible as positions may fill before the deadline.
? *Equal Opportunity Statement:**

Disney is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from diverse backgrounds and all walks of life. If you require assistance during the application process due to a disability, please contact our support team.

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Embark on an enchanting journey with Disney and help us create unforgettable experiences for our guests! We look forward to your application.

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