Manager-Account Development - Client Engagement Team

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At American Express, you?ll be recognized for your contributions, leadership, and impact?every colleague has the opportunity to share in the company?s success. Together, we?ll win as a team, striving to uphold our company values and powerful backing promise to provide the world?s best customer experience every day. And we?ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The?ccount Development?lient Engagement?anager?s a telephone-based position responsible?or?he?ngagement?f?dentified?ustomers.?he manager will?anage?elationships?y partnering?losely with risk, underwriting, merchant services?nd Marketing?o?rovide?olutions for customers.??
This position?s responsible for?reating? customer base?nd?ill be fluid based on where we see the biggest opportunities?ased on data analytics?part portfolio management + part?onthly?ustomer actions).??
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Job Responsibilities?
Planning?20% of time)?
? Effectively manage a?ist of?rioritized?ustomers with an?xisting?merican Express?usiness/Corporate?rogram where an?ngagement?pportunity has been?dentified
? Meet minimum expectations for?ormula?or?uccess?FFS), which is a set number of calls, customer meetings and other productivity metrics

Client Solution?80% of time)?
? High level?f Financial Fluency and understanding of the?nderwriting and?isk process. Must be able?o?rive results through creative?roblem solving
? Partner closely with risk,?nderwriting?nd GMNS?o?dentify?nd?evelop?olutions for customers?ased on?ustomer?eeds
? Use consultative skills?o?etain?ustomer relationship and?harge volume?
? Maintain? high level?f knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk,?WA,?PI) and tools (ONE.force, C360)?? Partner with Field Dedicated Portfolio Account Development team when a telephone-managed customer?equires? face-to-face visit?

Compliance?100% of time)?
? Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements?
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Knowledge, Skills, Attributes, and Experience?
Knowledge and Skills?

Financial Fluency?
? Strong?nowledge of Financial Fluency and understanding of the underwriting and risk process.?

Relationship management?
? Strong customer relationship building skills to follow through and motivate clients to act?

Consultative selling?
? Effectively?dentifies?lient needs to configure solutions that address client requirements and deliver value?

Closing?
? Overcomes objections and resistance to proposed solutions with key client decision makers?

Influence & persuasion?
? Uses?ppropriate interpersonal?tyles and communication methods to gain acceptance for products and/or services?

Demonstrating value?
? Proactively and consistently?emonstrates?he value of partnering with American Express?

Results focus?
? Demonstrates? competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks?

Market, industry, & product knowledge?
? Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation?

Attributes?
? High learning agility
? Intellectually curious
? Collaborative and growth mindset?? Personal accountability?
? Compliance focused?

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Experience?
? High level?f Financial Fluency?equired
? Bachelor's degree or equivalent experience
? Excellent sales experience,????ears?referred
? Knowledge of?nderwriting?nd risk process
? Experience partnering with clients across various markets / industries?? Experience in a?ighly-regulated?ndustry

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we?ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
? Competitive base salaries
? Bonus incentives
? 6% Company Match on retirement savings plan
? Free financial coaching and financial well-being support
? Comprehensive medical, dental, vision, life insurance, and disability benefits
? Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
? 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
? Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
? Free and confidential counseling support through our Healthy Minds program
? Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles? Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

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