NY- Benefits Rep/ Customer Service Agent - Remote

Join a growing team at Thomas Talent Network, LLC as a Remote Benefits Representative/Customer Service Agent. We are dedicated to providing top-notch customer service, and we're seeking a passionate individual to assist our customers with their benefit inquiries. This remote position offers flexibility and the convenience of working from your own home.

Responsibilities...

Handle inbound and outbound customer calls regarding benefit-related inquiries with care and empathy.

Guide customers in understanding and navigating their benefit plans effectively.

Provide clear and accurate information about available benefits and coverage options.

Maintain updated customer records promptly and accurately.

Resolve customer concerns or complaints professionally and efficiently.

Collaborate closely with team members to ensure exceptional customer service delivery.

Requirements

Previous experience in customer service, particularly in a benefits or insurance-related capacity.

Excellent written and verbal communication skills.

Strong problem-solving skills and the ability to make sound decisions.

Comfortable working independently and efficiently in a remote setup.

Proficiency in computer systems and software.

Attentive to detail and committed to accuracy in customer interactions and record-keeping.

If you're a self-motivated individual with a passion for customer service and helping others, we invite you to apply for this position. Join Thomas Talent Network, LLC and become part of a team dedicated to delivering outstanding customer service and support.

Benefits

Comprehensive employee benefits package.

Ample opportunities for career advancement and growth within the company.

Employment Type: Full-Time