Remote Web Chat Associate

Job Description:

Ball is seeking a Remote Web Chat Associate to join our team in Phoenix, Arizona. As a full-time Associate Level position, the Remote Web Chat Associate will be responsible for providing exceptional customer service through online chat support. The ideal candidate will have at least 3 years of experience in a customer service role and possess a high level of energy and... confidence.

Responsibilities:
• Respond to customer inquiries and provide support through web chat
• Assist customers with product information, order status, and issue resolution
• Utilize time management skills to efficiently handle multiple chat conversations simultaneously
• Make quick and effective decisions to resolve customer issues and provide a positive experience
• Collaborate with other team members to ensure consistent and accurate information is provided to customers
• Maintain a positive and professional attitude at all times

Requirements:
• 3+ years of experience in a customer service role
• Energetic and confident personality traits
• Strong time management skills
• Ability to make quick and effective decisions
• Excellent written communication skills
• Proficiency in typing and navigating online chat platforms

Benefits:
• Retirement plan
• Company transportation
• Paid sick leave

Working Environment:
At Ball, we empower our employees to take ownership and make impactful decisions. We believe in creating a supportive and collaborative work environment where every team member has the opportunity to grow and succeed.

Deadline to Apply: September 17, 2024

Equal Opportunity Statement:
Ball is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Remote Web Chat Associate posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs

Apply Job!