Customer Service Representatives – Remote | WFH

Job Summary

Job Type: Full-time, Remote

Salary: $15 – $20 per hour

Company: XYZ Corporation

Location: Remote (Work From Home)

Benefits: Health insurance, Paid time off, Flexible schedule, Professional development assistance

Job Description

XYZ Corporation is seeking enthusiastic and dedicated Customer Service Representatives to join our remote team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring their inquiries are resolved promptly and efficiently. You will be responsible for providing exceptional customer service through various communication channels, helping to create a positive customer experience and maintaining our company’s reputation for outstanding service.

Requirements

• Proven customer support experience or experience as a client service representative


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multitask, prioritize, and manage time effectively


• High school diploma or equivalent; college degree preferred


• Reliable internet connection and a quiet, dedicated workspace

Responsibilities

• Manage large amounts of incoming calls, emails, and chats


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid, and complete information by using the right methods/tools


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


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