Phone Customer Service Representative

Employer Industry: Healthcare Services

Why consider this job opportunity...
• Salary up to $20.15 per hour
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Comprehensive benefits package, including medical/dental/vision insurance and 401(k) savings
• Chance to make a positive impact on the lives of seniors through exceptional customer service
• No travel required for this position

What to Expect (Job Responsibilities):
• Provide excellent customer service by assisting customers and their families with inquiries and resolving issues in real time
• Respond to customer inquiries via phone, email, text messaging, and MyChart in a timely and professional manner
• Document all customer interactions, inquiries, complaints, and resolutions accurately in the Electronic Medical Record and/or customer Relations Management System
• Work closely with center and support departments to effectively solve customer issues and communicate feedback
• Participate in training programs to enhance knowledge of services and customer service skills

What is Required (Qualifications):
• High school diploma or equivalent is required
• Minimum of one (1) year of experience in a customer service role is required
• Excellent communication skills, both verbal and written
• Strong problem-solving and analytical abilities
• Proven track record of maintaining productivity and availability in a remote work environment is required

How to Stand Out (Preferred Qualifications):
• Associate's or Bachelor's degree in a related field
• Customer service, call center service, or similar certification preferred
• Experience in a call center environment is a plus
• Familiarity with customer relationship management (CRM) software and electronic medical records (EMR) is helpful, experience with Epic EMR is preferred

#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #EmployeeBenefits

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