Account Manager/Customer Service Rep
About the position
The Account Manager/Customer Service Rep at Meta Global is a crucial role focused on delivering exceptional service to clients. This position serves as the primary point of contact for customer inquiries, issue resolution, and ensuring overall customer satisfaction. The role emphasizes building strong client relationships and contributing to the company's mission of helping clients achieve their goals through personalized support.
Responsibilities
? Respond promptly to customer inquiries
,
? Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions
,
? Identify new business opportunities and work with the team to secure new accounts
,
? Provide accurate information about products and services
,
? Resolve customer complaints in a professional manner to maintain customer satisfaction
,
? Collaborate with internal teams to address customer needs effectively
,
? Maintain a high level of product knowledge to offer comprehensive assistance
,
? Strive to meet or exceed customer service goals and targets
Requirements
? Proven experience in customer service or a related field
,
? Strong communication skills both verbal and written
,
? Ability to handle challenging situations with empathy and professionalism
Nice-to-haves
Benefits
? Dental insurance
,
? Health insurance
,
? Vision insurance
,
? Bonus opportunities
,
? Performance bonus
,
? Signing bonus
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