Associate Manager, In-Store (Customer Experience)

About the Team

Going Out is an exciting new vector for DoorDash. We?re driving DoorDash customers into our partners? physical stores, boosting sales and building long-term loyalty across every channel.

We?re crafting a seamless, exciting dining experience?from discovery to dessert. Right now, Going Out lives in the DoorDash app, featuring top restaurant recommendations and exclusive in-store discounts. But we?re just getting started?VIP experiences, loyalty perks, reservations, payments, and more are on the way.

We?re a scrappy, fast-moving team building a startup within a big company. We take risks, move fast, and roll up our sleeves to make things happen.

About the Role

As a Strategy & Operations Associate Manager focused on the customer side of our Going Out product you?ll own critical pieces of the customer go to market strategy. You will report to our Director of In-Store and work on some of the most urgent projects as the team prepares to scale our product Nationwide. You?ll own and collaborate on critical components of our business including the Going Out customer journey, the Going Out interaction with DashPass, our in-app conversion (from DoorDash visitor to in-store visitor), monthly retention and order frequency for the product and more. You?ll even design and execute experiments to learn about new products we may bring into the Going Out tab. This role will also include regular customer research, and tons of collaboration with product, marketing, and sales.

You?re excited about this opportunity because you will?
? Build ? help launch an exciting new product at DoorDash
? Strategize ? Set the strategy for customer experience on Going Out
? Experiment ? Scope tests and experiments on everything from activation to optimization
? Implement ? Execute new marketing and comms plans to help our customer base grow
? Analyze - Build models to evaluate success and set new goals
? Influence ? Work with our Product, Engineering, Operations and Sales teams to scale Going Out

We?re excited about you because?
? You have 4+ years of experience in management consulting / tech / design / investment banking / corporate strategy / business development / business operations or related experience; high-growth or early-stage startup experience strongly preferred
? You have an established track record of achieving tangible outcomes and moving needles
? You have experience leading projects, working in a team, and motivating people at all levels across a variety of job responsibilities
? You can translate high-level goals into applicable plans & action items
? You have excellent Excel skills (can perform complex functions); SQL knowledge a bonus

We expect this position to be filled by 5/19/25
Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee?s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That?s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.
$98,600?$145,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users?from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees? happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We?re committed to growing and empowering a more inclusive community within our company, industry, and cities. That?s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on ?protected categories,? we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce ? people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.