Call Center Representative (Remote)

Job Summary:

We are seeking a dedicated and empathetic Customer Service Representative / Call Center Agent to join our team. The ideal candidate will handle customer inquiries, resolve issues, and provide excellent service via phone, email, and chat...

Key Responsibilities: ? Answer incoming calls and respond to customer emails and chats promptly. ? Resolve customer complaints and issues efficiently and courteously. ? Provide accurate information about products and services. ? Maintain customer records by updating account information. ? Follow communication procedures, guidelines, and policies. ? Escalate unresolved issues to appropriate teams for further assistance. ? Meet personal/team targets and call handling quotas.

Requirements: ? High school diploma or equivalent. ? Proven customer support experience or experience as a client service representative. ? Strong phone contact handling skills and active listening. ? Familiarity with CRM systems and practices. ? Good knowledge of Microsoft Excel. ? Excellent communication and presentation skills. ? Ability to multi-task, prioritize, and manage time effectively. ? Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling. ? Willing to work in 24/7 environment and sign a service agreement as per company norms. ? Ability to work in flexible work schedule, including holidays & weekends

Job Types: Full-time, Contract

Pay: $13.50 per hour

Expected hours: 40 per week

Benefits:
? Dental insurance
? Vision insurance
? Work from home

Schedule:
? 8 hour shift
? Day shift
? Monday to Friday
? Weekends as needed

Education:
? High school or equivalent (Preferred)

Experience:
? Call center: 1 year (Preferred)
? Customer service: 1 year (Preferred)
? Medical / health care domain: 1 year (Preferred)
? Microsoft Excel: 1 year (Preferred)
? spreadsheet in excel: 1 year (Preferred)
? inbound/Outbound calling: 1 year (Preferred)

Work Location: Remote

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