Customer Experience Agent - Fully Remote
Remote, USA
Full-time
Posted 2025-04-25
Job description This position is responsible for providing service to customers in the Electricity industry. Essential Duties/Responsibilities: ? Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner ? Research account status and identify account issues ? Address billing inquiries and resolve billing disputes ? Process disconnection and re-connection requests ? Enroll customers and resolve enrollment issues ? Initiate collection activity on past due accounts and process disconnection and re-connection requests ? Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role Skills/Knowledge/Abilities: ? Bilingual (English/Spanish) Required ? Outstanding phone etiquette and polished communication skills (written and verbal) ? Excellent listening skills ? Ability to maintain a calm demeanor when dealing with agitated customers ? Attentive to detail and committed to high quality customer service ? Strong quantitative, analytical, and problem solving skills ? Willingness to identify problems and suggest process improvements ? Proficiency in Windows environment and MS Word and Excel applications ? Comfortable in a fast paced environment where change is commonplace Experience: ? Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred ? Experience within the retail electricity industry strongly preferred ? Experience in similar markets such as utilities, telecom, or cable preferred
Similar Remote Jobs
Customer Experience Agent - Fully Remote
Posted on: 27-02-2025 00:00
Guest Services Agent | Full-time, year-round
Posted on: 27-02-2025 00:00
AirBNB Data Entry Jobs (Work At Home)
Posted on: 27-02-2025 00:00
Amazon careers remote jobs
Posted on: 27-02-2025 00:00
Remote Part Time Data Entry Clerk - $1400 weekly
Posted on: 27-02-2025 00:00
Start Your Career: American Express Remote Data Entry Jobs
Posted on: 27-02-2025 00:00
Contract Call Data Entry Specialist ? Care Coordination
Posted on: 27-02-2025 00:00
Work From Home Remote Data Entry Jobs Job at AllJobs in Dalton
Posted on: 27-02-2025 00:00
Service Center Technician (Night Shift Starts Midnight)
Posted on: 27-02-2025 00:00
Marketing & Guest (Airbnb) Relations Specialist
Posted on: 27-02-2025 00:00
Aircraft Mechanic, Envoy
Posted on: 27-02-2025 00:00
Player Support Lead, Game Operations [Remote]
Posted on: 27-02-2025 00:00
Product Manager, Developer Platform
Posted on: 08-10-2024 00:00
Assistant Restaurant Leader (Assistant Manager)
Posted on: 27-02-2025 00:00
Customer Service Representatives (Chat Support) - Immediate Start
Posted on: 20-01-2025 00:00
Southwest Airlines Onboard Flight Attendant No Experience Full-Time
Posted on: 12-09-2024 00:00
Home Depot Jobs In Colorado
Posted on: 31-01-2025 09:58
Remote Data Typist(Entry-Level) at The Moldovan Law Firm LLC
Posted on: 27-02-2025 00:00
Google AppSheet Developer
Posted on: 21-08-2024 00:00
Inside Sales Representative (Remote)
Posted on: 16-07-2024 18:41