Customer Service Associate IV

Remote, USA Full-time Posted 2025-04-25

Description:
? TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
? They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE?s products or services.
? They may promote and sell our company's products or services as well as investigate and resolve customer complaints.
? A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
? Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
? Investigating credit and debit requests and queries to issue credit/debit as necessary.
? Answering technical queries from customers using online technical references and to offer alternatives using available resources.
? Driving corrective actions and improvement projects that will raise customer satisfaction levels.

Requirements: ? Typically requires 4 or more years of related work experience ? Requires high school diploma ? Completion of an AA degree or equivalent is preferred

Benefits:
? A comprehensive benefits package including health insurance
? 401(k)
? disability
? life insurance
? employee stock purchase plan
? paid time off
? voluntary benefits

Apply for the Job

Customer Service Associate IV

Requirements: ? Typically requires 4 or more years of related work experience ? Requires high school diploma ? Completion of an AA degree or equivalent is preferred

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