Customer Service Representative
CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.
? Answer incoming calls from members to resolve issues, answer product inquiries and program questions, handle complaints, troubleshoot problems and provide information that demonstrates knowledge of products and services provided by the client, inclusive of benefit plan options.
? Utilize judgment and available resources in order to offer reasonable solutions and alternatives that stay within company guidelines and manage risk exposure
? Tactically support member relationship by providing further insights into specific offerings as it relates to the client product and services
? Complete after call support functions which include the processing of forms and applications, call disposition and resolution... reports/logs as well as required clerical processes and interfacing with other departments
? Identify customer trends and escalate to the appropriate channels per client and company policies
? Provide one-call resolutions to customer situations in the attempt to prevent repeat calls
? Deliver the brand promise every day
Similar Remote Jobs
Customer Service Representative
Posted on: 28-08-2024 00:00
Customer Service Rep
Posted on: 28-08-2024 00:00
Remote Speech-Language Pathologist
Posted on: 28-08-2024 00:00
Kitchen/Bath Project Designer
Posted on: 28-08-2024 00:00
Kitchen/Bath Product Designer
Posted on: 28-08-2024 00:00
YouTube Strategy Manager
Posted on: 28-08-2024 00:00
Call Center Representative
Posted on: 28-08-2024 00:00
Prior Authorization Representative
Posted on: 28-08-2024 00:00
Data Entry Clerk
Posted on: 28-08-2024 00:00
Guest Service Representative
Posted on: 28-08-2024 00:00
Virtual Customer Service Representative
Posted on: 27-02-2025 00:00
Application Architect-REMOTE Home Based Worker
Posted on: 30-09-2024 00:00
Bankruptcy Processor - Remote Work from Home!
Posted on: 27-02-2025 00:00
Assistant Community Association Operations Manager-Golden Oak
Posted on: 23-11-2024 06:30
Delta Virtual Assistant Jobs (Immediate Openings) - High Paying
Posted on: 20-01-2025 00:00
UPS Remote Data Entry Clerk Typing ? Start Today
Posted on: 12-09-2024 00:00
Customer Care Rep - Retirement (Remote)
Posted on: 17-09-2024 00:00
Campus Graduate - 2025 Global Merchant & Network Services Business Development & Product Summer Internship New York, NY
Posted on: 23-09-2024 00:00
[Amazon Data Entry] Fully Remote Jobs Apply Today - Part-Time
Posted on: 23-02-2025 00:00
Customer Service Representative Work from Home
Posted on: 24-09-2024 00:00