Customer Service Representative - FULLY REMOTE

We are committed to exceeding our customer's expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Come join our winning team where we have all the right answers!

What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. We offers a comprehensive benefits package that may include: ? Medical, Dental, Vision Care and Wellness Programs ? 401(k) Plan with Matching Contributions ? Paid Time Off and Company Holidays ? Career Growth Opportunities and Tuition Reimbursement Responsibilities ? Answer inbound calls as well as assist customers who have specific requests/inquiries. ? Capturing information and entering data into a computer in a timely manner. ? Operate our customer service database and read relevant call-handling instructions. ? Relay messages and route calls to the appropriate resources. ? Follow up on the calls of the client with clerical duties as well as liaising with other departments. ? Dedicate your work time to providing personalized customer service at the highest level. Skills/Knowledge: ? Previous call center experience preferred. ? Previous customer service experience. ? Utilities customer service experience preferred. ? Medical office setting customer service experience preferred. Requirements: ? Education: ? High School Diploma or GED Equivalent. ? Ability to pass a criminal background check. ? Competencies: ? Reliable internet connection and attendance. ? Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette. ? Basic computer navigation skills. ? Quick and correct typing - ability to create grammatically correct responses without spelling errors. ? Positive attitude and a passion for learning.

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