Customer Service Representatives (Remote)

Position Description

We are seeking multiple remote, Social Media Customer Service Representatives who have the skills & experience for ensuring the users of our social media Platform (Match Awards) have the best possible experience. This global platform is growing exponentially and are our hiring needs. We are two-time INC 500 U.S. based company (AIT.com), with over 28 years in business operating our own state-of-the-art datacenter in North Carolina. Through our customer facing ticket system, chat, conferencing and phone support, you will be a vital support link between our user community and our development team, helping to identify and rectify issues with a keen focus on continual improvement.
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Key Responsibilities:

Show new users how to create effective profiles to maximize their contract, grant, financing and loan opportunities.Engage with users on our social media Platform, addressing their queries and concerns.Respond to customer questions through our in-house ticket system, chat, conferencing and phone support.Work with our in-house tools to conduct Beta Testing and ensure the smooth functionality of our Platform.Analyze relevant data identifying trends, failures and opportunities.Collaborate with our marketing team to optimize PPC and SEO strategies.Identify potential product bugs reported by real users and coordinate with the development team for resolutions.
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Skills & Qualifications:

Minimum of two years of experience or higher level education regarding social media.
Knowledge and experience with Microsoft Office, VPN and CRM tools.
Exceptional written and spoken English communication skills & ability to use AI for research..
Ability to engage professionally and empathetically with users on social media platforms.
Proactive and able to work remotely and independently with minimal supervision.

A plus to communicate in English & one or more other languages natively or using Google Translate/ AI.

Company DescriptionAdvanced Internet Technologies, Inc., (AIT) is a privately-held North Carolina based firm specializing in providing mission critical infrastructure to application, platform and hosting clients. Founded as a garage enterprise in 1995 by Clarence Briggs, a service disabled veteran businessman, AIT is a 100% privately owned Infrastructure as a Service (IaaS) company that provides infrastructure resources to application, platform and web hosting clients around the world ranging from small to medium sized companies and organizations to Fortune 500 businesses, state and federal government entities.

AIT outright owns and operates a 93,000 Square Foot data center in its Corporate Headquarters in Fayetteville, NC. AIT?s core business is providing Infrastructure as a Service (IaaS) to web site and application hosting clients. AIT is a privately-owned company and is the longest standing web hosting company in the industry. AIT has a consistent track record of unblemished profitability, a major reason why AIT is the only hosting provider to have earned a place on the Inc 500 list two times and the Deloitte & Touche Fast 500 list three times.

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