Customer Support Agent

Therapy Flow is seeking a Customer Support Agent to provide world-class service and technical support to our clients. This role is responsible for handling customer inquiries, troubleshooting technical issues, and ensuring client satisfaction across all of Therapy Flow?s products and services. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a customer-first mindset. You should be comfortable managing multiple support channels, working within CRM and support ticketing systems, and helping clients navigate our tools and services effectively.

Description

Who We Are

Therapy Flow is a leading tool, education, and service company serving mental health private practices. We simplify the private practice ownership process for mental health providers by delivering expert marketing, sales, operations, and SaaS solutions.

Our Core Values:
? Integrity First
? Deliver WOW Through Service
? Create Community
? Excellence through Education
? Lead with Passion
? Invest in Simplicity

If our culture does not deeply resonate with you, please do not apply.

Job Description

Therapy Flow is seeking a Customer Support Agent to provide world-class service and technical support to our clients. This role is responsible for handling customer inquiries, troubleshooting technical issues, and ensuring client satisfaction across all of Therapy Flow?s products and services.

The ideal candidate has strong problem-solving skills, excellent communication abilities, and a customer-first mindset. You should be comfortable managing multiple support channels, working within CRM and support ticketing systems, and helping clients navigate our tools and services effectively.

Responsibilities

Client Support & Troubleshooting:
? Provide timely, friendly, and professional support via email, chat, and phone.
? Troubleshoot technical and non-technical customer issues, ensuring quick and effective resolutions.
? Assist customers in navigating CRM, automation tools, and other industry-specific platforms.
? Document common issues and resolutions to improve support resources and efficiency.

Customer Experience & Satisfaction:
? Ensure a seamless customer journey by proactively identifying and resolving potential issues.
? Help maintain a high customer retention rate by delivering top-tier service and problem-solving.
? Educate customers on best practices, product features, and how to maximize their success with Therapy Flow.
? Identify recurring client concerns and provide feedback to improve internal processes and offerings.

Internal Collaboration & Process Improvement:
? Work closely with customer success, product, and technical teams to escalate complex issues and implement long-term solutions.
? Assist in onboarding new clients, ensuring they have the resources needed to succeed.
? Contribute to FAQ documents, support guides, and internal knowledge bases to improve efficiency.

What You'll Need to Succeed
? 2+ years of customer support experience, preferably in a SaaS, tech, or service-based company.
? Strong troubleshooting and problem-solving skills, with a customer-first mindset.
? Excellent verbal and written communication skills, with the ability to explain technical solutions in a simple way.
? Experience with support ticketing systems, CRMs, or live chat platforms (GoHighLevel, Zendesk, HubSpot, etc.).
? Highly organized and detail-oriented, able to manage multiple client inquiries simultaneously.
? Self-motivated and proactive, able to work independently in a remote environment.
? A strong passion for helping people, solving problems, and delivering a WOW customer experience.

DO APPLY IF:
? You're a nerd for what you do and want to double down and grow your skills by partnering with an incredible company.
? You take extreme ownership for yourself and your growth in both life and work.
? You come with batteries-included experience, ready to jump straight into the role and perform at a high level.

DO NOT APPLY IF:
? Direct communication and feedback make you uncomfortable.
? You get intimidated by high standards of performance and being consistently pushed to level up.
? You don't do well with full autonomy, including setting your own schedule, holding yourself accountable, and executing without oversight.
? When faced with an obstacle, you ask IF it can be done, not HOW to get it done.

Compensation & Benefits
? Dental, health, and vision insurance (US Only)
? Paid time off
? Flexible, Unlimited, and ?Responsible? Time Off Policy
? Remote Work Environment

How To Apply

If you are interested in this position, please submit your application here https://jobs.gusto.com/postings/therapy-flow-customer-support-agent-b324df3d-849d-49c1-9555-a5b6986aede4 - We look forward to hearing from you!

Salary

$20 - $25 per hour