Customer Support Representative (Remote)

Customer Service Representative (Remote)

Job Summary

Leading online food delivery service that connects customers with top local restaurants is seeking a dedicated and driven Customer Service Representative.

In this role, you will serve as the initial contact for customers and partner restaurants, ensuring their interactions are seamless and enjoyable.

Responsibilities
? Serve as the primary point of contact for customers and partners through phone, email, and live chat support.
? Ensure a responsive, helpful, and personalized experience for users.
? Guide customers through order placement, delivery tracking, and use of the mobile app.
? Quickly address and resolve customer issues, escalating complex cases as needed.
? Deliver precise details regarding services, promotions, and policies.
? Maintain records of interactions and customer feedback in CRM system.

Requirements
? Previous experience in customer service, call center, or similar role.
? Excellent verbal and written communication skills.
? Ability to multitask with strong attention to details.
? Positive attitude and a customer-first approach with a desire to assist users.

Customer Service Roles Offer
? Competitive hourly salary based on experience.
? Full benefits package including health, dental, vision, and paid time off.
? Opportunities for professional growth and development within the company.
? Employee discounts on food delivery services.
? Flexible work from home options with various shifts available based on your schedule.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance
? Work from home

Shift:
? Day shift
? Evening shift
? Morning shift

Work Location: Remote

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