Full-Time Customer Service Representative

Overview:
? Stable and growing organization
? Competitive weekly pay
? Quick advancement
? Customized training program
? Professional, positive and people-centered work environment
? Modern facilities
? Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
? Paid holidays (8); paid vacation and personal days
? 401(k) plan, Company Match

Responsibilities:

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
? Assist the Service Center Manager
? Take and deliver messages for the Service Center Manager and Account Managers
? Provide assistance to Drivers
? Prepare bills of lading and delivery receipts
? Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:
? Payroll
? Data entry
? Freight reports
? Driver collect reports
? Billing and filling

Qualifications: ? Skillful in Microsoft Office Programs ? Excellent keyboarding skills ? Has worked in a fast paced environment and has excellent attention to detail ? Experience with handling a high volume of phone calls ? Exceptional communication and customer service skills ? Legally eligible to work in the United States ? Must be at least 18 years of age ? Fluent in English

Benefits:
? Stable and growing organization
? Competitive weekly pay
? Quick advancement
? Customized training program
? Professional, positive and people-centered work environment
? Modern facilities
? Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
? Paid holidays (8); paid vacation and personal days
? 401(k) plan, Company Match

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