Healthcare Call Center Representative(100% Remote)

Essential Responsibilities:

? Answer incoming phone lines...

? Follow guidelines dictated in quality program for each call.

? Ensure security procedure are met in every interaction

? Utilize DE & all applicable systems to procure needed program details to answer the caller?s questions in accordance with program guidelines.

? Ensure correct information is communicated in each interaction.

? Maintain call talk times while applying all file facts

? Following details of required call scripts

? Process incoming Level 1 docs

? Maintain quality performance in processing

? Ensure all processing and call goals are met

Non-Essential Responsibilities:

? Performs other functions as assigned

? Follow processing guidelines as

Knowledge, Skills and Abilities:

? Ability to demonstrate customer service skills.

? Ability to use and decipher file details

? Ability to us de-escalation techniques on calls

? Ability to pay attention to detail while on calls or processing files.

? Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.

? Ability to demonstrate good keyboard skills.

? Ability to maintain patient confidentiality.

? Ability to work independently, under pressure and within, restricted timeframes.

? Ability to adapt and thrive in a changing environment.

? Ability to manage time effectively.

? Ability to demonstrate a strong knowledge of customer service principles and practices.

Work Conditions and Physical Demands:

? Primarily sedentary work in a general office environment.

? Ability to communicate and exchange information

? Ability to comprehend and interpret documents and data

? Requires manual dexterity to use computer, telephone and double monitors

? May be required to work extended hours based on special business needs.

Minimum Education:

? High School Diploma or GED required

? Additional education is preferred

Minimum Work Experience

? 2+ year of call center experience

? Demonstrate customer service skills is required

? Able to function between two departments incoming calls

Apply Job!