Lead Member Services Representative

HIRING RATE: $16.22 Hourly
FULL SALARY RANGE: $16.22 - $19.87 Hourly

The City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.

The City's Mission, is 'To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced'.

Our employees serve the citizens of Allen with the PRIDE values. We do 'Work that MATTERS!'
? People First ? Giving priority to others
? Respect ? Treating others with courtesy and dignity
? Integrity ? Serving with honesty, trust, and hard work
? Deliver ? Following through on commitments while exceeding expectations
? Excel ? Creating an innovative and improving work environment

The Position:
The purpose of this position is to facilitate the provision of recreational activities for City citizens. This is accomplished by providing numerous forms of customer service at a recreation facility. Other duties may include registering citizens for classes, camps and activities, processing POS transactions, registering citizens for membership, opening and closing duties, maintaining the facility, providing various administrative services and interfacing with other City employees and citizens. This position may provide direction to other employees.The information listed below is intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.
? Provides customer service by greeting members, answering and directing phone calls, providing facility information, including class schedules, hours of operation and policies, distributing equipment, supervising member activities within facility and by answering member questions and concerns.
? Registers citizens for membership, classes, camps and activities by operating ACTIVE software, entering data, ensuring necessary paperwork is completed, filing records and providing members with pertinent information regarding the facility and registration.
? Processes Point-Of-Service transactions by operating ACTIVE Software, entering and recording sales transactions and taking payments.
? Assists in opening and closing facilities by organizing front desk work area, accounting for cash levels and printing reports for reconciliation of check/cash levels and record of daily transactions.
? Maintains facility, interior and exterior, by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate, identifying current risk and forecasting potential problems.
? Provides various administrative services by ensuring safety in front lobby, maintaining adequate levels of supplies, and assisting with concessions.
? Assists with training, assignment, and review of daily tasks of staff and inventory management.
? May serve as Manager on Duty by opening/closing the facility, ensuring protocols are followed for building security, financial controls, and patron/staff safety.
Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:
? High School diploma or equivalent plus one (1) year of customer service experience
Other combinations of education and experience may be considered.
Certification and Other Requirements
? Valid Class C Driver's License
? First Aid/CPR Certification or the ability to obtain within thirty (30) days of employment
? Food Handlers Certification or ability to obtain within thirty (30) days of employment

Overall Physical Strength Demands
Light - Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
Reading
Basic - Ability to recognize meaning of common two- or three-syllable words. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.

Math
Intermediate - Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Writing
Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Managerial
Receives directions: The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results with some discretion when making selections among a few, easily identifiable choices. Assignment is reviewed upon completion.

Budget Responsibility
N/A

Supervisory / Organizational Control
Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action. Work may require the occasional direction of helpers, assistants, seasonal employees, interns, or temporary employees.

Complexity
Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action.

Interpersonal / Human Relations Skills
Discussion Frequent: From 21% to 50% of work time.

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED