Live Chat Agent-WFH REMOTE

Live Chat Agent

Mulberry Schools Trust is seeking a highly motivated and customer-focused Live Chat Agent to join our team on a full-time basis. As a Live Chat Agent, you will be the primary point of contact for our customers, providing exceptional support and resolving issues via live chat. This is a remote position, and we are looking for someone who is comfortable working independently and as part of a team.
Responsibilities
? Respond to customer inquiries via live chat in a timely and professional manner
? Provide accurate and helpful information to resolve customer issues and concerns
? Utilize technical knowledge of live chat platforms to troubleshoot and resolve technical issues
? Use problem-solving skills to resolve complex customer issues and escalate when necessary
? Meet and exceed customer satisfaction targets and quality standards
? Collaborate with internal teams to resolve customer issues and improve overall customer experience
Qualifications
? Excellent communication and customer service skills
? Technical knowledge of live chat platforms
? Strong problem-solving skills and ability to think critically
? Ability to work independently and as part of a team
? High school diploma or equivalent required; some college or degree preferred
? Previous experience in a customer service or live chat role is an asset
Benefits

As a Live Chat Agent with Mulberry Schools Trust, you will enjoy a range of benefits, including:
? Competitive salary and benefits package
? Opportunities for professional growth and development
? Flexible remote work arrangement
? Access to cutting-edge technology and tools
? A dynamic and supportive team environment