Live Chat Operator at Phoenix Marketing and Advertising

About the job
We are currently seeking a Chat Operator who will play a crucial role in providing exceptional customer support and assistance through chat-based interactions.
Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.
Responsibilities
? Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
? Develop a deep understanding of the company?s products or services to provide accurate and comprehensive assistance to customers.
? Efficiently manage multiple chat conversations simultaneously, ensuring that each customer receives timely responses.
? Utilize chat support software and related tools to facilitate effective customer interactions and maintain detailed records of customer interactions.
? Educate customers about product features, benefits, and any available promotions or upgrades.
? Identify opportunities to promote additional products or services that align with the customer?s needs and preferences.
? Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.
Qualifications
? High school diploma or equivalent; additional education or training in customer service is a plus.
? Exceptional written communication skills with a strong command of grammar and spelling.
? Proficiency in typing with a high degree of accuracy.
? Strong problem-solving skills and the ability to think quickly and rationally.
? Ability to work independently and as part of a team in a fast-paced environment.
? Familiarity with chat support software and basic computer skills.
? Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
? Sales or up-selling experience is a plus but not required.
Benefits
? Competitive salary
? Health insurance (medical, dental, vision)
? Paid time off (vacation, sick days, holidays)
? Retirement plan (e.g., 401k)
? Professional development opportunities
? Remote work options (if applicable)