Live Chat Representative
Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.
Key Responsibilities: ? Engage with customers through live chat to promptly address questions, concerns, and issues. ? Resolve customer inquiries by providing accurate information about products, services, or account details. ? Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed. ? Track and document customer interactions, updates, and resolutions in the company?s CRM or ticketing system. ? Collaborate with other customer support teams to improve the overall customer experience. ? Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience. ? Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.
Requirements: ? Strong written communication skills with excellent grammar and spelling. ? Problem-solving abilities and comfort with troubleshooting. ? Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously. ? Experience in customer service or a similar support role is preferred. ? Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.
Job Type: Full-time / Part-time / Remote
Similar Remote Jobs
Live Chat Representative
Posted on: 19-11-2024 06:06
Customer Support Agent
Posted on: 19-11-2024 06:06
Business Services Trainee
Posted on: 19-11-2024 06:06
Customer Service/Sales Representative
Posted on: 19-11-2024 06:06
Data entry specialist
Posted on: 19-11-2024 06:06
Customer Service Advisor
Posted on: 19-11-2024 06:06
Customer Service Associate
Posted on: 19-11-2024 06:06
Completing Online Offers
Posted on: 19-11-2024 06:06
Data Entry Specialist
Posted on: 19-11-2024 06:06
Call Center Assistant
Posted on: 19-11-2024 06:06
Amazon Storefront Consultant (Contract, Remote)
Posted on: 23-02-2025 00:00
Doordash Customer Support ? Freshers Jobs
Posted on: 07-12-2024 04:21
Remote Call Center Representative for Maryland Residents
Posted on: 27-02-2025 00:00
Sr. Business Recruiter (12-Month Project)
Posted on: 31-01-2025 10:03
Work from Home: Remote Customer Service Opportunities at Delta Airlines
Posted on: 29-08-2024 00:00
Staff Engineer (Remote)
Posted on: 10-12-2024 18:33
Sales Agent (No Experience Required and Remote)
Posted on: 24-09-2024 00:00
Success Educators - New Direction - Remote
Posted on: 27-09-2024 00:00
New Remote Customer Service Jobs For Teens
Posted on: 27-08-2024 00:00
Virtual Receptionist/Legal Intake Specialist
Posted on: 25-10-2024 07:24