Online Customer Service Representative
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our company. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various customer interactions effectively.
Working Shift: 9:00 am to 6:00 pm Mountain Time, Monday to Friday
Responsibilities
? Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
? Provide accurate information regarding products and services to assist customers in making informed decisions.
? Handle outbound calling to follow up on customer inquiries or feedback.
? Maintain detailed records of customer interactions and transactions in our computerized system.
? Utilize effective phone etiquette to ensure a pleasant experience for every caller.
? Collaborate with team members... to resolve complex issues and improve overall customer satisfaction.
? Identify opportunities for upselling or cross-selling products during customer interactions.
? Stay updated on product knowledge and company policies to provide accurate assistance.
Requirements
? Previous experience in a customer service or call center environment is preferred.
? Strong computer skills with the ability to navigate multiple software applications efficiently.
? Excellent verbal and written communication skills, with an emphasis on clear and polite interaction.
? Ability to demonstrate patience and empathy when dealing with challenging situations or customers.
? Strong problem-solving skills and the ability to think critically under pressure.
? A positive attitude and willingness to learn about new products and services as they become available.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Expected hours: 45 per week
Benefits:
? Work from home
Shift:
? Day shift
Work Location: Remote
Similar Remote Jobs
Online Customer Service Representative
Posted on: 05-11-2024 03:45
Amazon FBA Wholesale Specialist
Posted on: 05-11-2024 03:45
Modern Application Development- Native-iOS
Posted on: 05-11-2024 03:45
Remote Patient Monitoring LVN
Posted on: 05-11-2024 03:45
Head of Global Sales
Posted on: 05-11-2024 03:45
Remote Translators (multiple languages)
Posted on: 05-11-2024 03:45
Medical Operations Support Specialist
Posted on: 05-11-2024 03:45
Remote Clerical Assistant (Entry-Level)
Posted on: 05-11-2024 03:45
Appointment Setter (Remote) Bilingual
Posted on: 05-11-2024 03:45
R-106088 Associate Data Engineer
Posted on: 05-11-2024 03:45
CVS Data Entry Remote Jobs $27/Hour - Work From Home Jobs
Posted on: 16-07-2024 18:42
Amazon Data Entry Jobs From Home (1400???)-Apply Online
Posted on: 16-07-2024 18:42
Vice President, Business Development - Digital Ad Sales
Posted on: 16-07-2024 19:01
Global Manager of Public Relations
Posted on: 27-02-2025 00:00
Online Order Filling Team Associate
Posted on: 14-11-2024 08:01
Customer Success Representative - Remote Work
Posted on: 22-10-2024 05:25
Walgreens Data Entry Remote Jobs ? Work From Home Jobs
Posted on: 15-09-2024 00:00
Remote Live Chat Assistant | Earn $23-$35/hr Working from Home
Posted on: 08-10-2024 00:00
Manager, Accounts Payable
Posted on: 27-02-2025 00:00
Principal AI / ML Architect
Posted on: 31-07-2024 19:12