Permit Operations Lead (Fully Remote)

?? About PermitFlow

PermitFlow?s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.

We?ve raised a $31m Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, Altos Ventures, and the founders and executives from Zillow, PlanGrid, Thumbtack, Bluebeam, Uber, Procore, and more.

Our Permit Operations team is remote-first and includes architects, engineers, construction management professionals, planners, and permitting experts?each with firsthand experience of the challenges of permitting.

? Who you are?
? Construction Permitting Expert: You have extensive hands-on experience in construction permitting, with a thorough understanding of regulations, compliance, and the entire permit lifecycle. To be successful at this role will require excitement about this space and the construction industry at large.
? Customer-Centric: You excel at building and maintaining strong customer relationships, understanding your customers? unique needs, and identifying how PermitFlow can support their success and growth.
? Team Player: You?re a crucial contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross-functional environment.
? Analytical Thinker: Data-driven decision-making is your specialty. You are skilled at gathering, interpreting, and leveraging data to enhance customer conversations and improve processes.

? What You?ll Do:
? Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities.
? Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities.
? Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible.
? Customer Point of Contact: Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements.
? Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders.
? Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency.

?? Qualifications & Fit:
? 5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment.
? Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions.
? Multi-state expertise: Experience working on permitting projects across multiple states or regions is highly preferred.
? Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail.
? Outstanding communication: Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs.
? Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development.
? Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle.
? Critical thinker and problem-solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions.

?? Benefits:
? ?? Equity packages
? ?? Competitive Salary ($USD)
? ?? 100% Paid health, dental & vision coverage
? ?? Company issued laptop
? ?? Home office & equipment stipend
? ?? Team building events
? ?? Unlimited PTO

?? Interview Process:
? Initial assessment, 30 minutes
? Recruiter interview, 20 minutes
? Permitting take-home challenge, 1-3 hours, 3 day time limit
? Hiring Manager interview, 30 minutes
? Second Hiring Manager interview, 30 minutes
? Offer!

Compensation Range: $70K - $100K