Remote Call Center Representative - Contract to Hire
Interested candidate must submit a resume copy with cover letter. We are looking for a dedicated and customer-focused Remote Call Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide exceptional serviceall from the comfort of your home. If you have excellent communication skills, a problem-solving mindset, and enjoy helping others, wed love to hear from you!
Key Responsibilities:
Answer incoming customer calls, respond to inquiries, and provide accurate information.
Handle customer complaints, troubleshoot issues, and provide solutions.
Process orders, payments, returns, and account updates.
Make outbound calls for follow-ups, surveys, or sales (if applicable).
Maintain detailed and accurate records of customer interactions in the CRM system.
Meet or exceed performance metrics, including call quality and response time.
Stay informed about company products, services, and policies to offer knowledgeable support.
Collaborate with team members and escalate complex issues to the appropriate department.
Qualifications & Skills:
High school diploma or equivalent (Bachelors degree preferred).
Previous call center or customer service experience is a plus.
Excellent verbal and written communication skills.
Strong problem-solving and active listening abilities.
Ability to work independently and stay productive in a remote setting.
Proficiency in Microsoft Office and CRM software.
Reliable internet connection and a quiet workspace at home.
Flexibility to work in shifts, including evenings and weekends if required.
Similar Remote Jobs
Remote Call Center Representative - Contract to Hire
Posted on: 27-02-2025 00:00
Remote Sales Representative - Must live in NY
Posted on: 27-02-2025 00:00
Case Management RSCSAD3051
Posted on: 27-02-2025 00:00
Civil Engineering Project Engineer
Posted on: 27-02-2025 00:00
Medical Assistant / MA Jenks
Posted on: 27-02-2025 00:00
Shore Ex Tour Guide - Galveston
Posted on: 27-02-2025 00:00
Hair Stylist - Cross Timbers Village
Posted on: 27-02-2025 00:00
Receptionist - State Farm Agent Team Member
Posted on: 27-02-2025 00:00
PT Federal Work Study - Student Success Navigator - (Student Affairs)
Posted on: 27-02-2025 00:00
Laravel / Codeigniter Developer
Posted on: 27-02-2025 00:00
Operational Efficiency Specialist
Posted on: 15-12-2024 15:01
Director, Engineering - AI
Posted on: 16-07-2024 18:58
Administrative & Coordination:
Posted on: 19-09-2024 00:00
Display Module Assembly and Packaging Engineer
Posted on: 27-02-2025 00:00
Financial Management Associate (Hybrid Telework)
Posted on: 10-10-2024 00:00
RN Utilization Management - Off Shift
Posted on: 15-07-2024 02:16
Amazon Work From Home
Posted on: 01-07-2024 16:52
Claims Adjustment Representative - Remote in NY
Posted on: 03-08-2024 00:00
Disney Remote Jobs At Home $25/Hour (Entry Level/No Experience)
Posted on: 19-11-2024 06:07
Walmart Customer Service - Remote part-Time Jobs
Posted on: 13-09-2024 00:00