Remote Client Support Specialist

Job Title: Remote Client Support Specialist
Company: Exigo Technology Services
Location: Remote (U.S. Residents Only)
Employment Type: Full-Time
Salary: $19-$22 per hour
Schedule: Monday to Friday | 8-Hour Shifts | Flexible Hours
Age Requirement: 25 years or older
Background Check: Required prior to employment
Experience: No prior experience needed; comprehensive training provided

About Exigo Technology Services

Established in 2012 and headquartered in Baton Rouge, Louisiana, Exigo Technology Services is a premier provider of comprehensive IT solutions. We specialize in assisting small to medium-sized businesses (SMBs) and enterprise clients in transitioning to modern technology platforms. Our services include virtual data centers, dedicated servers, managed infrastructure, help desk support, application development, and hardware and software procurement.

At Exigo, we are committed to delivering tailored solutions that meet the unique needs of our clients. Our dedication to excellence and innovation has earned us recognition, including being named an Inc. 5000 honoree in 2022.

Position Overview

We are seeking enthusiastic individuals to join our team as Remote Client Support Specialists. In this role, you will serve as the primary point of contact for our clients, delivering exceptional service and support. No prior experience is necessary, as we provide comprehensive training to equip you with the skills needed for success.

Key Responsibilities
? Client Engagement: Handle inbound and outbound communications, addressing client inquiries and providing accurate information.
? Issue Resolution: Assist clients by resolving issues promptly and effectively, ensuring high customer satisfaction.
? Data Management: Accurately document and update client records in our system.
? Team Collaboration: Work closely with team members and other departments to ensure seamless service delivery.
? Adherence to Protocols: Follow established scripts and guidelines to maintain consistency and quality in client interactions.

What We Offer
? Comprehensive Training: Gain valuable skills with our in-depth training program designed to set you up for success.
? Flexible Scheduling: Enjoy the balance of a full-time position with the flexibility to accommodate your lifestyle.
? Competitive Compensation: Earn between $19 and $22 per hour, with opportunities for performance-based incentives.
? Career Advancement: Explore growth opportunities within the company as we continue to expand.
? Supportive Environment: Be part of a collaborative and inclusive team that values your contributions.

Qualifications ? Age Requirement: Must be 25 years or older. ? Residency: Must be a resident of the United States. ? Education: High school diploma or equivalent. ? Skills: ? Excellent verbal communication and active listening abilities. ? Basic computer proficiency, including familiarity with CRM systems and data entry. ? Ability to work independently in a remote setting. ? Technical Requirements: Reliable high-speed internet connection and a quiet, dedicated workspace. ? Background Check: Must successfully pass a background check prior to employment.

How to Apply

If you're enthusiastic about providing outstanding client support and eager to embark on a rewarding career journey, we'd love to hear from you. Please submit your application through this job posting platform. Qualified candidates will be contacted for a virtual interview and further steps.

Exigo Technology Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must meet the age and residency requirements to be considered for this position.