Remote Customer Support Representative-Full Time/Part Time

DMS? Purpose:

We are creating a culture of service. We empower others to grow, rise, and give back ? accelerating positive change in the world. We lead with the heart to bring out the best in you ? which brings out the best in us. We do well so we can do good.

Position Overview:

The Customer Support Representative is responsible for assisting customers by providing information about products or services, addressing inquiries, and resolving complaints. The role involves ensuring a positive customer experience by addressing concerns in a timely and efficient manner.

Key Responsibilities:

Customer Assistance

Answer customer inquiries via phone, email, chat, or social media.

Provide product/service information, pricing details, and troubleshoot issues.

Ensure customers have a positive interaction with the company.

Problem Resolution:

Identify customer issues and provide accurate solutions, including step-by-step instructions or troubleshooting.

Escalate complex issues to relevant departments or management.

Follow up with customers to ensure their issues are fully resolved.

Documentation:

Maintain detailed records of customer interactions, complaints, and feedback.

Update customer accounts with relevant information and resolutions.

Track customer feedback for improvement in products/services.

Product Knowledge:

Stay updated on product or service changes, new features, and policies.

Provide feedback on common customer queries to help improve product development or customer support processes.

Customer Retention:

Work to retain customers by offering solutions and promoting relevant services/products.

Build rapport with customers to foster trust and long-term relationships.

Team Collaboration:

Work with other teams (like Sales, Technical Support, etc.) to ensure customer issues are resolved effectively.

Participate in training sessions and team meetings to improve service standards.

Qualifications: ? High school diploma or equivalent required. ? Strong communication skills and ability to manage sensitive information with discretion. ? Strong organizational skills with attention to detail and ability to multitask. ? Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with HRIS systems is a plus. ? Interest in HR operations, M&A integration, and change management. ? Adaptability and problem-solving skills in a fast-paced environment.

What We Offer:
? Hands-on experience in customer service operations during a fast-paced and dynamic business environment.
? Exposure to customer support strategies, problem-solving techniques, and improving customer satisfaction.
? Networking opportunities with senior customer service leaders and cross-departmental teams.
? Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with HRIS systems is a plus.
? Interest in HR operations, M&A integration, and change management.
? Potential career advancement opportunities beyond the entry-level role, with room for growth in customer support, sales, or management.

Traits/Values:
? Integrity ? adhering to high ethical principles and professional standards.
? Trustworthiness ? Being honest, dependable, and earning the confidence of others.
? Excellence ? consistently being the best you can be.
? Responsible ? being reliable and trustworthy.
? Accountability ? being obligated and willing to accept responsibility for one?s actions.
? Dignity ? behaving in accord with DMS basic principles.
? Respect ? treating others as you would have them treat you.

Our Values:

Gratitude * Integrity * Fun * Teamwork * Excellence * Diversity &

Respect * Innovation * Commitment * Humility

Job Title - Full Time/Part Time

Job Location:

This is a remote role

AFFIRMATIVE ACTION STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.