Remote Live Chat Agent
We are seeking a highly skilled and customer-focused Remote Chat Support Agent to join our team. As a Chat Support Agent, you will provide exceptional customer service and support to our customers through live chat, resolving their inquiries and issues in a timely and professional manner.
Responsibilities:
? Respond to customer inquiries and issues via live chat
? Resolve customer complaints and concerns in a timely and professional manner
? Provide product and service information to customers
? Troubleshoot and resolve technical issues with guidance from senior agents
? Document customer interactions and update records in our database
? Meet and exceed customer satisfaction and performance targets
? Collaborate with colleagues to achieve team goals and objectives
? Stay up-to-date with product knowledge and company updates through training and development programs
Requirements:
? 1-2 years of experience in customer service or chat support
? Excellent communication... typing, and problem-solving skills
? Ability to work independently in a remote setting
? Strong attention to detail and organizational skills
? Proficiency in chat software and technology
? High school diploma or equivalent required; degree in a related field preferred
Benefits:
? Flexible schedule
? Paid time off
? Work from home
? 2 weeks paid time off per year
? Paid holidays
? Health, dental, vision, and life insurance
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