Sales Operations Manager (Sales Operations Department)

Hi there!
We are Semrush, a global IT company developing our own product ? a platform for digital marketers. New stars are born here, so don?t miss your chance. We are looking for a Sales Operations Manager to drive operational excellence, optimize sales processes, and enhance efficiency across our sales organization. This role is critical in ensuring the smooth execution of go-to-market (GTM) strategies, implementing technical solutions, and managing dependencies across our sales tech stack. The ideal candidate will collaborate cross-functionally with sales leadership, engineering, analytics, and other key stakeholders to drive revenue growth through process optimization, automation, and strategic execution.

Tasks in the role:
Sales Process & Operations Management
? Oversee technical implementations and process improvements for large-scale sales projects, ensuring seamless execution of GTM strategies.
? Identify and drive optimization initiatives to enhance sales process efficiency, such as lead prioritization, sales action notifications, and pipeline management.
? Collaborate with cross-functional teams (sales, retention, engineering, analytics, sales training) to refine programmatic and technical strategies.
? Detect and resolve gaps in sales strategy and operations, proactively addressing revenue opportunities and inefficiencies.
? Maintain and enforce sales processes, rules of engagement, and operational best practices to support long-term GTM objectives.
? Conduct reporting and performance analysis to inform sales process improvements and project execution.
? Manage weekly sales pipeline reviews and performance tracking.
? Build and maintain Account Executive (AE) books of business and resolve sales process issues.
? Partner with sales leadership to identify performance concerns and implement data-driven solutions.

Sales Process: Internal & Cross-Functional Collaboration
? Establish clear escalation paths and intake processes for sales process requests and optimizations.
? Prioritize and manage inputs from revenue operations teams, including analytics, business partners, and compensation teams.
? Work with sales teams and cross-functional stakeholders to develop and iterate on Standard Operating Procedures (SOPs) and rules of engagement.

Tech Stack & Process Optimization
? Conduct proactive audits of the sales tech stack to assess ROI and ensure optimal usage.
? Own system integrations, configurations, and automation strategies to improve sales rep efficiency.
? Drive adoption metrics and measure campaign success through process and technology improvements.
? Effectively collaborate with stakeholders across technical, analytical, marketing, sales, and training teams, negotiating priorities across various seniority levels, including C-level executives