Senior Associate - Enterprise Account Management

About the Team

The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash's growth and success in every market in which we operate.

About the Role

As an Enterprise Account Management Sr. Associate, you will help develop growth plans and spearhead the day to day execution for a portfolio of brands. The role will involve a blend of data analysis, operational insights, and relationship management. You will report into a Manager of Enterprise Account Management on our US Restaurant team. Once our offices reopen, we expect this role to be 100% remote with the opportunity for hybrid work with some time in-office and some time remote.

You're excited about this opportunity because you will?

Strategize Vision:

Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc)Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness

Relationship Management:

Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnershipConduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategiesDetermine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions

Operational Excellence:

Serve at the primary point of contact for all issues and be accountable for their resolutionDrive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customersLeverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiencyWork cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using DoorDash's services. This influences the overall product roadmap, making us better each day

We're excited about you because?
? You love working directly with clients, you create and maintain long term relationships
? You are a problem solver at core, with a strong bias for action
? You are organized and love details
? You like rolling up your sleeves as much as you like the big picture
? You're comfortable with a fast pace; we move quick and are defining an entire industry
? You have grit and perseverance; you're inspired by a challenge and push yourself to keep going when others back away
? You have high standards and a bias toward action; you hold a high bar from your contributions and those of the people you work with

Qualifications
? 3-5+ years of experience in consulting, client success, account management, or sales
? Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
? Expert communication and interpersonal skills
? Bachelor's degree required

Nice To Haves

High growth or early-stage startup experienceExperience with marketplaces, operations, logistics or unit economicsProficiency in one or more analytics & visualization tools (e.g., Sigma, Tableau, Excel)Knowledge of CRM software (e.g., Salesforce)

We expect this position to be filled by 4/6/2025.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match and a mental health program, among others.

To learn more about our benefits, visit our careers page
Remote

Skills:
Acquisition Strategy, Alliance/Partner Management, Consulting, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Data Analysis, Delivery Driving, Enterprise Sales, Establish Priorities, Food Delivery, Interpersonal Skills, Logistics, Marketing, Marketing Campaign, Marketing Strategy, Microsoft Excel, Operational Audit, Operational Improvement, Organizational Skills, Partner Sales, Problem Solving Skills, Product Marketing, Product Planning, Profit & Loss, Relationship Management, Restaurant, Retail Sales, Revenue Growth, Sales, Sales Management, Salesforce.com, Startup, Tableau

About the Company:
Doordash