Senior Customer Service Representative

Remote, USA Full-time Posted 2025-07-20

Description:
? Work in a challenging, fast-paced environment with a high volume of inbound phone based contacts
? Address questions related to compliance and policy adherence, ensuring members understand these guidelines
? Drive clarity and ask probing questions to identify the root cause of complex issues
? Convey realistic expectations about next steps and actions
? Deliver difficult messages while establishing trust and driving brand loyalty
? Adhere to established policy-driven guidelines ensuring consistency and compliance in decision-making processes
? Conduct thorough investigations of member accounts to identify issues

Requirements: ? 3+ years of call center or relevant customer service experience ? Customer-centric; a stellar communicator, with high levels of empathy and emotional intelligence ? Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches ? Skilled and insightful to the needs of customers ? Maintaining resiliency while delivering tough messages ? Comfortable in a dynamic, fast-paced, and constantly evolving working environment

Benefits:
? Starting pay of $21.00/hr with differentials for swing and weekend shifts
? Benefits on Day 1 (Medical, Dental, Vision Insurance)
? 16+ Days of Paid Time Off
? eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
? Teammates receive quarterly performance bonuses and yearly performance raises
? And many more at ebaybenefits.com

Apply for the Job

Senior Customer Service Representative

Similar Remote Jobs

Senior Customer Service Representative

Forklift Operator (2nd Shift)

Data Center Tech (Disney)

Data Entry - Contract

Activity Transport Driver Trainee

Customer Service?/Order Entry II

Freelance Marketer - Remote

Customer Service in Travel/Remote

Entry Level Account Executive

Personal Travel Planner (Remote)

Lead Change Manager

Regional Route Planning Analyst -3rd shift

Telepharmacy Technician - (Onsite - Store 17761 Chicago, Illinois)- Part Time

Part-Time Online Data Entry Specialist Needed ? Flexible Hours

Sr. Product Manager - Tech/External Service, End User Computing

Sitel Work From Home Jobs: Opinion Sharing and Data Entry

Live Chat Associate - Work from home

Work From Home Amazon Customer Service Online Chat Jobs Hiring Near Me - Part-Time

Southwest Airlines Cabin Crew Member Immediate Start No Experience Needed

Entry Level Reservation Coordinator