Senior Support Assistant - Disney Cruise Line (DCL)

Through innovative storytelling and collaboration, Disney Live Entertainment crafts, produces, and delivers remarkable and engaging entertainment experiences! From the intimate to the spectacular, our work can be seen at Disney theme parks, resort hotels, cruise ships, and other locations the world over. This diverse team ? representing a wide variety of fields and talents from technical directors, writers and lighting designers to choreographers, cosmetologists, and music producers ? brings magical worlds to life through technical expertise, performance excellence, incomparable ingenuity, unparalleled spectacle? and a dash of pixie dust!

The Senior Support Assistant role provides key support to various teams with the Disney Live Entertainment (DLE) Costuming organization. The role will anticipate the needs of the business and those they support while always looking for new efficient ways to go about their daily responsibilities.

This position reports to the Area Manager of Costume Production and Sustainment

This is a full-time position.

What You Will Do
? Book travel for costuming teams using internal systems and Concur
? Document, track, and monitor the department?s project/travel master calendar
? Assist with shipping and tracking packages for the department as assigned
? Perform SAP transactions such as identifying and resolving costing issues
? Prepare journal entries and handle month-end processing requirements
? Handle confidential information
? Use tools such as Excel to review, analyze, and quality check data, identifying and elevating discrepancies for resolution
? Assist with special projects and other duties as assigned by leadership

Required Qualifications & Skills
? Experience working in a support and/or administrative role
? Experience with costing/warehousing applications such as SAP
? Experience communication (both written & verbal) with all levels of partners
? Experience using Microsoft Office suite and/or Smartsheet
? Experience identifying and solving issues with a continuous improvement mindset
? Experience prioritizing workload and communication collision points
? Experience in an environment where attention to detail is key
? Ability to work flexible hours, including weekends, nights, and holidays

Preferred Qualifications
? Experience with SAP Warehousing/Costing module
? Experience using Concur
? Experience delivering exceptional customer service through phone and email communication

Education
? High School diploma or equivalent is required
? Advanced degree in Business, Communications, or related field is preferred

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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