Service Delivery Consultant - Remote

VXI Global Solutions is seeking a dynamic and highly motivated Service Delivery Consultant to join our team remotely. As a key member of our service delivery team, you will be responsible for overseeing and ensuring the seamless delivery of services to our clients. This role is perfect for individuals who thrive in a fast-paced, remote work environment, and have a passion for driving customer success.

Key Responsibilities:

Act as the primary point of contact between clients and internal teams to ensure exceptional service delivery.
Monitor service delivery processes, ensuring they meet contractual and service level agreements (SLAs).
Identify opportunities for process improvement to enhance client satisfaction.
Manage client expectations effectively and maintain strong relationships to drive retention.
Troubleshoot service issues, collaborate with cross-functional teams, and ensure resolution within agreed timelines.
Provide insightful reporting on service performance and client feedback.
Collaborate with project management teams to ensure the successful implementation of new services or changes to existing services.

Qualifications:

Bachelor?s degree or equivalent experience in a relevant field.
Minimum of 3 years experience in a service delivery, project management, or customer-focused role.
Strong communication and interpersonal skills.
Proven ability to manage multiple clients or projects simultaneously.
Excellent problem-solving skills with a keen attention to detail.
Ability to work independently in a remote environment and manage time effectively.

Why VXI Global Solutions?

Flexible work environment with a remote-first culture.
Opportunities for professional growth and development.
Collaborative and supportive team culture.
Competitive compensation and benefits package.

If you are passionate about delivering excellent service and looking for an opportunity to work in a remote role with a global leader, we encourage you to apply today!

How to Apply:
VXI Global Solutions is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.